ADV.Reviews of adv-sound.com

Response from ADV.Jun 10, 2021

Dear Kiyomi, We haven't received any email from your side. We went back to look at your order and seems like the system flagged it as fraudulent and automatic cancel it and refund. At current stage we cannot process your order, it's not in our possibilities. Characteristics of this order are similar to fraudulent orders observed in the past: - Billing address or credit card's address wasn't available. - Billing address ZIP or postal code isn't available to match with credit card's registered address. Furthermore, the system should have sent an automatic email of cancelling and refunding your order. We apologize for the inconvenience. You can try order again with a different payment method, but we cannot guarantee the system will accept it. We apologize for the inconvenience. With Best, Josh Customer Service

Response from ADV.Feb 1, 2021

Hello Martin, We're very sorry to hear that our Eartune Fidelity UF-A tips in size medium did not fit your ears well. It may be that the medium size is too small to create a good seal and fit for your ears and the size large may provide a better experience. Please get in touch with us at [email protected] so that we can assist you to improve your experience with our product. Thank you, ADV.

Response from ADV.Dec 8, 2020

Hello feverfive, Thank you for the feedback and we're sorry to hear that the product did not work out for you. Please get in touch with us at [email protected] so that we can start the refund process or you Kind regards, ADV.

Response from ADV.Oct 1, 2020

Hello Bobby, Thank you for the feedback and we're sorry to hear that the foam tips did not work out for you. Please get in touch with us at [email protected] so that we can provide support services for your needs. Kind regards, ADV.

Response from ADV.Jun 29, 2020

Hello Luis, Thank you for your feedback and we truly regret to hear about your experience. For our international customers, we are always looking to find a better shipping solution. Currently we offer two options, one via USPS and second via DHL. USPS shipment is an economic choice to ship to overseas countries, however it does take longer time for the package to be delivered. We kindly request your continued patience for the delivery of your order. For further support and communication, please don't hesitate to reach out to us at [email protected]. Kind regards, ADV.

Response from ADV.Feb 5, 2020

Hello Mateus, Upon checking your order, we see that you have purchased the Model 3 Custom Convertible MMCX IEM / Ear Plugs system, and not the CIEM lineup. Just as advertised, your order includes: 1 pair of Eartune Fidelity custom-fit ear tips, 1 Model 3 Live Edition in-ear monitors, 1 pair musician ear plug filters, 3 pairs of black Fidelity silicone tips, 3 pairs of Fidelity black foam tips, 1 carrying pouch, 1 1/4" adapter. Please reach out to us and we're happy to help answer any questions or offer any assistance you might need. Please reach to our support team at [email protected]. Kind regards, ADV.

Response from ADV.Feb 5, 2020

Hello Tom, Thank you for letting us know about this issue! We looked into the tracking of your parcel, and there seems to be an issue, "Addressee Unknown". The tracking shows that the package is currently on its way back to the warehouse. Our support team will be in touch with you shortly to confirm your shipping address once more to arrange another shipment. Thank you, ADV.

Response from ADV.Feb 5, 2020

Hello Ivan, We're very sorry to hear about the inconvenience! Our offices were closed during the weekend but it seems like our support team was able to assist you yesterday. Thank you so much for your patience and please let us know if you need any other assistance. Kind regards, ADV.