ADV.We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.
ADV. (adv-sound.com) has 348 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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BW
Very fast responses with real answers. You get someone who knows what they're doing, not a script from an underpaid call-center.
Response from ADV.Apr 19, 2021
Hi BW, Thanks for your kind words. Indeed our team take the best effort with every single customer. Best, Josh Customer Service
Ashish K.
I have been a regular customer of Adv products right from model 3 time (which is still a great.earphone btw) and when they were called advanced sound. I am truly a fan of their customer service. Although I am based in Australia but they have always responded with utmost sincerity - understanding every aspect and responding in a truely supporting way. I had an issue with a Model 3 last to last year and a Model X+ few days back and they have always taken care of me Love your products and the customer service. A++ Cheers, Ashish
Response from ADV.Apr 19, 2021
Hello Ashish, Thanks for being our supporter since long time. We appreciate it a lot. Best, Josh Customer Service
Darman R.
customer service responded quickly to any questions i had and even went one better giving me 3d images of my physical ear molds. an added bonus to this purchase. the earbuds feel comfortable and ok right off the bat.
Response from ADV.Apr 13, 2021
Hi Darman, Glad you liked our service. Best, Josh Customer Service
Steven C.
On the Adv sounds website, all instructions to get a good ear mold and the time it will take from them receiving the ear molds to finish earbuds shipped to the customer is very accurate, there customer service is very prompt in answering all questions and very accurate. When I received the earbuds and followed the instructions they were paired with in 2 minutes when I put the earbuds in my ears I have never had a better fit. After 1-2 weeks wearing them ever day they fit perfectly sealed all outside sounds out and the music quality is great. From my dealings with Adv sound I would highly recommend this company, look no further these are perfect.
Response from ADV.Apr 13, 2021
Hi Steven, Appreciate your honest review. Best, Josh Customer Service
Diego F.
I was a little skeptical at first but Great upgrade from my regular ones that come with the AirPod pros! Much more comfortable and my earphones don’t slip out like they used to when I workout, great buy.
Response from ADV.Apr 13, 2021
Hi Diego, Thanks for your honest opinion. Best, Josh Customer Service
Michael P.
During a recent winter storm my package was lost and never delivered. When I messaged the customer service team they immediately sent another and were completely understanding. I am thankful for this experience and love the product that I received!
Response from ADV.Mar 17, 2021
Hi Michael, Thanks for leaving your feedback here. We truly appreciate it. Best, Josh Customer Service
Thomas
Excellent if the original airpods fall out of your ears constantly.
Response from ADV.Mar 2, 2021
Thanks Thomas, that's exactly what we wanted to solve. Best, Josh Customer Service
CJ
Love these - had a pair from another vendor and they didn't allow the top to close properly. These fit great and allow my case to properly close. Just ordered a second pair for my daughter.
Response from ADV.Mar 2, 2021
Hi CJ, Thanks for your review, we truly appreciate it. Best, Josh Customer Service
