ADV.We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.
ADV. (adv-sound.com) has 348 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Frank
Got some medium buds to replace the stock iPod buds but don’t fit nearly as good.
Response from ADV.Aug 15, 2024
Hello Frank, We are sorry to hear about your poor experience, please reach out to us at [email protected] and we'd be happy to guide you through so that your experience can be improved. Best, Josh Customer Service
David C.
I ordered two sets. The ones for Campfire audio are excellent, the ones for the Sony WF-1000XM5 are a throw away because the functions on earbuds do not operate as designed when using your product - you should inform customers of this problem.
Response from ADV.May 13, 2024
Hi David, We are sorry to hear about your poor experience, please reach out to us at [email protected] and we'd be happy to guide you through so that your experience can be improved. Best, Josh Customer Service
Noel J.
Not the size I was hoping for. I ordered what I believe is their biggest size and it still doesn’t seal like I hoped.
Response from ADV.Dec 14, 2023
Hi Noel, Reach out to us at [email protected] and we'll try to help you get the best experience! Best, John from Customer Service
Anthony L.
I purchased the memory foam ear bud tips for my Apple AirPods Pro because they kept falling out of my ears. The ad stated the ADV foam tips would stop them from falling out. While they are a bit more secure, they still fall out. I tried all 3 sizes and none work well.
Response from ADV.Dec 14, 2023
Hi Anthony, It sounds like your ears might require a different size, to achieve the experience we're looking to provide. Reach out to us at [email protected] and we'll take care of you! Best, John from Customer Service
NORMAN E.
I bought the ADV Xtra Large Ear Bud Tips for my Apple Ear Buds. The tip on the left ear works great. The tip on the right ear does not seal out outside sounds nearly as well as the one in the left ear. Perhaps my right ear opening is different than anyone else? I had the same problem with the ear bud tips that came standard with my Apple Ear Buds with all sized provided.
Response from ADV.Aug 29, 2023
Hi Norman, Thanks for sharing your experience with us. It seems like you might need a different size for your right ear. Please reach out to us at [email protected] and we'd be happy to help troubleshoot your issue. Best, John from Customer Service
Benjamin C.
The product is good and works as advertised, but I ordered two three-packs and only got one. I've sent a request to address this to the support team, and I'll be happy to update this review when they make it right. Edit 1: 2 stars has become three stars. Support has reached out to me to say that they'll fix the problem right away. Edit 2: The missing product is on its way. Still three stars for now, will hit four when the product has arrived safely!
Response from ADV.Jul 5, 2023
Hi Benjamin, a shipment to you regarding your completion of the order is en route.
Anthony F.
A product improvement would be to have silicon covers
Response from ADV.Jun 12, 2023
Thank you for your feedback Anthony, we'll forward it to our team.
Nik V.
One of the tips didn’t last as long as the other so I had to buy a replacement. I had to buy one for $75. A discount would have been nice! I love my ADV Eartune Fidelity tips but the customer service has been mediocre.
Response from ADV.Jul 15, 2022
Hello Nik, Thank you for the review and we were glad to help remake the missing piece per your request. Due to the nature of the hand-made production for all custom products, even for the remakes, the process is the same and that's why we were not able to apply further discounts into your order. We appreciate your understanding and please feel free to reach out to us if you have any other questions at [email protected]. Best regards, Jane from Customer Services ADV.
