Tom R.
When I first began onboarding
When I first began onboarding, a bug in the welcome screen prevented me from using AdRoll (reproducible on both Chrome and Firefox). There was no way to cancel the account from this screen. 4 weeks later, I received a £60 charge and no refund offer despite never having used the product. Needless to say, it's one of the most poorly handled onboarding experiences I've encountered and has put me off additional investment. Doing further research on AdRoll, I see this is a common problem. I've been recommended Criteo and ReTargeter as alternatives.
Response from AdRollJan 17, 2024
Hi Tom, I sincerely apologize that we fell short during your onboarding experience. We deeply appreciate your feedback, and are using it to make improvements.



