Admiral Insurance GroupReviews of admiralins.com

Really disappointed with my experience with Admiral Travel Insurance. I’ve been a loyal customer for years, and this was the first time I ever had to make a claim after a genuine medical emergency abroad involving my wife. My wife became seriously ill in India with severe dehydration and a gastrointestinal illness, which meant hospital treatment, IV fluids, and ongoing medical care. Even though we provided medical documents, hospital records, and all the supporting evidence, I found the claims process stressful and not very helpful and admiral refuse to pay the rescheduled  airline tickets which is not a huge amount anyway . What upset me most was that when we urgently tried to contact Admiral’s 24-hour emergency assistance helpline during the emergency, the line was unavailable due to technical issues for more than two days — right when we really needed support and advice. When we finally got through, the advisor just told us to send all the receipts, medical reports, and the cost of the rescheduled flights and said it would be refunded. At such a difficult time, I honestly expected much better support, communication, and understanding from a company I’d trusted for so many years. Overall, I found the experience deeply disappointing and not in keeping with the level of service I would expect from a well-established insurance provider. I hope Admiral Travel Insurance reviews both its emergency support systems and claims handling procedures to ensure that customers facing genuine emergencies receive timely assistance and appropriate care.

Terrible experience with pet insurance. Booked a video call with a vet, but could not connect. First the vet could hear me, but not see me. I could not hear her. Tried again, but neither the vet nor I could hear each other. No instructions are given as to how to set up the system to be able to connect. I am a computer user for work and many other online systems (banking, shopping, research to name a few), but this left me completely defeated and added to the stress already caused by having a sick dog. I won't even try to use this service again and definitely could not recommend it. Only anyone with a higher degree in computing would stand half a chance of being able to make it work. I will be looking elsewhere when my pet insurance is due for renewal.

TRAVEL INSURANCE with Admiral ADTRV/329592 Have you had this experience ? I am in the middle of my first ever travel insurance claim I booked a months holiday but fell very ill en route I had to drive 700 miles home a very difficult drive home I was so ill and nearly called 111 for the first 3 nights my temperature was so high, outside it rained and rained. I have every detail and reciept to back my claim. I was far to unwell to go to the doctors in those first 3 days and did not want to pass this on to others. But now my claim is in DOUBT whether they can help me. I did go to the doctors I was still so unwell when I got my doctor appointment she gave me antibiotics .. I am told I should have gone to the doctors to validate my claim as the illness was happening.. But the doctors say if you have flu stay away use paracetamol .. and I don't have a wife to go and help me. you just want to survive and get well. I felt I was insured I filled every form perfectly I will keep you posted Update I did get back only my Airbnb stay money.. Not my ferry crossings nor Hotel stay.. no Petrol to get me home ..Nothing to help me be repatriated to my home country. Surely holiday insurance helps you get home ???? But not with Admiral Oh they made me work so hard to get invoices details emails of things they had no intention of honouring ADTRV/329592

can’t get a simple direct debit right and charge you extra for their mistake. Response took weeks - conveniently over the renewal date and cool off period to leave

As a holder of Admirals multi cover insurance policy for the last 2 years, I was disappointed to receive a quote which was 37% higher than last year. No claims other than windscreen, which apparently doesn’t impact price. I was informed there was a technical error in generating a standard renewal so following several long phone calls was put through to new business. I was hopeful but instead of a reduction in cost, it increased even further for the same cover as I had last year. I went with Admiral as they seemed to offer value for money now however I feel as if I’m being fleeced and will go elsewhere. I would previously have recommended them but absolutely not now.

put in a claim for storm damage feb.2022 they sent an assesso. Heard nothing for 8 months,contacted Admiral on several occasions,got apologies and excuses i.e e mails stuck in "pending"and not sent.Ieventually looked in my file to find the claim had been closed due to wear and tear (during 3 of the worst storms in recent history}?never use them again nor will anybody i know.

Hello I used Admiral van insurance for my small business. I had a accident on 28th July 2020 when a HGV ran into the back of the van on a roundabout. I had to pay my £500 excess and lost 2 days pay as a result of lost work due to taking the van in for repairs. Witch I still have not received back yet over 2 ago I used there recommend repairer I was unhappy with the work. So it had to go back to the spray body shop to make it good. After I took the vw caddy home it rained overnight. I noticed it was raining in over the sliding door. They payed me compensation to put the work right. to have another garage. off my choice . But over time I noticed that the tyres were bored uneven wear. Due to something being out of line or in twist. I contacted Admiral insurance again to tell them about the problem and they said that it was a maintenance problem not the fact that the van had been hit by a large HGV. Pulling a large trailer.that was causing the uneven wearing on the tyres. And then they told me my insurance was going up by over £700 pounds due to no fault of my own.I found the experience of being with Admiral. Very stressful and would not recommend them. Kind regards Martin Jackson neat right joinery limited