ADKOS Vehicle Storage & TransportReviews of adkos.com

Everything was fine until the actual transport driver picked up my vehicle. I was already in the state I had moved to so my father in law was there when they picked it up. He called me and said that the driver was taking it to Albuquerque. The problem with that is, I don’t live in Albuquerque, I live in Estancia, an hour away. I spoke to the Adkos rep who was helping me and he explained that he had made a mistake while putting in the zip codes. I understand people make mistakes, but I was still charged the same amount that was agreed upon even though I did not get what I was guaranteed, which was door to door pick up and delivery. I ended up having to drive 17 miles from my home to pick it up, which is no big deal to most people, but I am knew to the area and have a visual impairment and my driving for the last few years has been extremely local to where I live.

The process was easy, the agent was friendly. However when delivered, the driver said he could deliver on base. But then called me 5 minutes from delivering saying he can't deliver on base and, then could not take my car off the trailer.

Our experience to this point is incomplete as our vehicle is still being stored with Adkos. The biggest issue I have is that it takes up to a week or more to get replies back on questions or issues we may have. This is assumed to be because the managing personnel only go in once a month to care for the vehicles they have in storage. Should there be any maintenance to be done it wouldn’t get done until the next month or more depending on their schedule. Secondly, while their web site does provide a history, it lacks any real details such as was it driven, how far, current fluid levels, air pressure, oil condition, etc. Vehicles that are stored for several years should be checked on besides turning it on and off.

Contact was very minimal at best

Great job returning my car clean and delivered on time. I was told that with the $208.00 per month service that I payed for the 9 months while I was deployed that the car will be cleaned, drove for a short distance every month, oil changed if needed and delivered for a $100.00 fee if I asked. When I asked that my car be returned the day before I arrived it was cleaned all around down to the tires, but my oil service light was on and my tires were low on air. I would’ve thought the high price that I was paying that the car would have been topped off on oil like I was told and at least have my tires filled with air. I wasn’t asking for new rims or a tune up. All said and done I would return as a customer, if they lower their price or offer more services for the price I payed.

the service was okay. the response time for scheduling a pickup was awful. there would be days in between times I talked to my coordinator on the details on shipping my car. very unorganized and frustrating at times. but once the ball got rolling things worked out and I got my car back quicker than expected.