Panda
Lack of communication, atrocious wait time.
I ordered from them on 12/1/23. 4-6 weeks is the time frame, however in reality it took 17 weeks. The product that finally came was exactly what I was looking for and wanted. The issue is the lack of communication, After 12 weeks I emailed them and asked what was going on and they responded that they sent out the proof and I never replied to it, the thing is I have been anxiously waiting on this and check my email multiple times a day (including my spam). I approved the proof and explained I never received an e-mail about the proof with no reply. I waited a few more weeks and finally, I got an e-mail from UPS with a tracking number, following the tracking number it said "label created", waiting for the package to be taken into their possession. After a week of "label created" I contacted UPS and ADK, UPS said they still do not have the package, and ADK said nothing. I have not heard anything from ADK since they sent the proof 12 weeks at my request. Finally, it has arrived on 3/14/24. The work is good but the communication is awful. It doesn't take much to communicate with the customer, or apologize for the wait instead of blaming the customer. I would have been fine with an explanation instead of "we sent an e-mail" Which I know for a fact to be not true. I will not order from them again, I truly believe I can get the same quality for the same price with a lot better communication from another company.