adeptpowersports.comReviews of adeptpowersports.com

Worst customer service ever kusy insults and belittled you never got my parts and now wants to charhe 20% restocking fee for something they never shipped!!!!:Hello please read our email again, at no point did we say it would be "sent by 7/31". We said ETA (from Yamaha) is 7/31. E = estimated, T = time, A = arrival.  An estimate - nothing more, nothing less. We simply provided the information we have from the manufacturer (Yamaha) who estimated the availability to be 7/31. Now the ETA is 9/25/2022 (from Yamaha). We are not sure why you are asking us the question of whether you should cancel - if it was up to us, we would prefer if all our customers who have backorders cancel them, because as you can see it's just a lot more work than just selling parts that are available. But because we understand OEM parts are something that you can't just get an alternative for, we allow customers to backorder and wait (as a courtesy). It does nothing good for us. So it's up to you. Dont need your advice on how we answer emails. Everyone is a customer service director, the best mechanic when they argue about the part they bought, a web designer when they have an issue on the website, etc. We heard it all. We really don't need any help.   Just let us know what you would like to do with your order. A childish tantrum (i.e. "you are mean to me so I am going to take all my toys and go"), we'll just let you know the following. Note: there is a 20% restocking / cancellation fee on all special order OEM parts (does not apply to OEM parts) You can see our policy here Reply to this email confirming you understand our policy and want to cancel. Guess what... apparently we've figured out a way to deal with customers who have childish tantrums and waste our time. The restocking fee won't cover the wasted time on this order, but it's a start. This wasn't done by using an "excel sheet", just from years of experience." SMFH

They charge your credit card right away regardless of stock availability. They send you parts of questionable quality. You request a return but instead receive a threatening insulting abusive email from "customer service". When you reply to it, they block your email and notify you. They may accept your return at their discretion and charge a 20% restocking fee and sell those same parts to the next unsuspecting online shopper. It's brilliant! Try it.

20% cancellation fee! who would buy from this guy if it was clearly stated?

Customer Service Apr 21, 2022, 10:54 PM to me Why would you accuse us of providing the "wrong tracking number". The tracking number we sent you is correct. And why "so long"? This wasn't long at all! You are lucky you got a backorder so fast from Yamaha. Our website clearly said Yamaha - PLANE BEARING, CONNECTING ROD, Part # 6JD-11656-00-00 was on backorder when you placed the order. So why would you be frustrated now? Because you didn't look at what you are purchasing? Maybe you are just frustrated with yourself. What's really frustrating is random customers talking out of their ass making nutty accusations.

This site is the absolute worst I have ever dealt with, and this is coming from someone who spent half his life in a third world country. Their website shows items in stock when they are not. If one of your items is not in stock, they will back order it, and if you attempt to cancel due to waiting a week with nothing being shipped out, they will charge you a 20% restocking fee. If you complain, their customer service will literally insult you. Examples: "we never offered overnight shipping when you ordered (did you think it was an "oversight" for us not to offer that? I mean use just a tiny bit of logic". "If you send another dumb email like that you will be blocked from emailing us.". If you need Parts fast, I suggest you look elsewhere.

My 1st order was cancelled by them. There reason was it was they had the wrong price. They raised the price online I repurchased it and then get an email that it is back ordered and it will ship 7/23/2022. I emailed 7/31/2022 asking if it had shipped. 1st email asking and get this reply. "Once the order ships, you will receive an automated shipment confirmation email with a tracking number. It won't make it any faster if you keep asking, we have no control over when Yamaha releases the backorder. If you don't want to wait, simply let us know and we'll gladly cancel the order." Very rude. I cancelled and placed the order else where.

I went to get an ignition switch for my Triumph, after someone had tried to steal it and wrecked the barrel, and wanted to check stock, so I fired Adept an email, and was met with sarcasm and statements like "obviously it's there, so we "have it"" I went to say that this isn't how a customer should be treated and they proceeded to say that I have a little brain and blocked my email as spam allegedly. Fun times, either way hope they get shut down, they are terrible.

Mike and James are the only ones that gave this company 5 stars and guess what? Everyone else has a last name except for Mike and James. inept powersports is posting fake reviews.