adeptpowersports.comReviews of adeptpowersports.com

Terrible customer service, abusive return emails when asking about order status, holding up big orders for no real reason -I'll never do business with these bozo's again. Deal with them at your own risk, and be ready for ugly responses if you have questions or issues. Here is the last email I got from them: "Your order is canceled. Your email address is blocked as Spam.  If you got Triumph - SEAT INFILL, MLDG, LHS, Part # T2309023 from somewhere else, they may have had it in stock from another customer like you who canceled an order. That's the only way they'd have it. And you are probably lying about that because why would you send an email to us today asking for order status if you already have the parts? instead of just asking to cancel the backorder? Because you are just lying and not sure why - you are one of thousands of customers we have, we have no personal relationship with you, and you don't need to lie to us. No one knows you or cares. You have a lot to learn buddy. Good luck"

I ordered a seat cushion for my yamaha boat. They had the best price i could find ($167) with free shipping on orders over $99. After I paid and received confirmation I got an email stating that their was a freight charge for this item and I would have to pay additional for the maximum freight charge to be adjusted at the time of shipping. I called customer service several times , left messages but got no response so I emailed suggesting there must be an error because the cushion is much smaller and lighter than what their site said constituted an oversized item. The response was very rude accusing me of only reading the part of the paragraph that I wanted and highlighting the pertinent which said 'or odd shaped package requiring special handling'. I was told that shipping from California is very expensive (they are located in Sarasota). When I asked how a rectangular box is irregularly shaped he/she cancelled the order and said he/she blocked my email. I checked Yamaha in Cal and shipping fee for item was $14 but the item was over $100 more. I guess they suck you in with low ball price and then add hundreds for freight. After reading these reviews I think they insult a lot of people when they communicate directly with them. However they seems to be making a good living because there are a lot of satisfied customers. Shame they can't get someone in customer service with more people skills. Seeing how long this has been going on I suspect there may be some enjoyment in trashing people.

Similar to the rest of these reviews, advertised part as in stock and ready to ship and once I placed an order and waited 2 weeks the status then read “part on back order” After calling several times then sending an email I get a response saying I was lying about it being readily available. Completely unprofessional lowlife and liars themselves. Stay away from these scumbags

Diagram was not clear so I did not order exactly what I needed. When I emailed to question, this is the response: seems you are having a hard time using our website - please go to the actual diagram page where it's full screen instead of clicking on the thumbnail picture. You can even zoom in to it when it's full screen and see a huge image of the item. Of course if you walk back from your computer screen 50 feet, you'll also have a hard time. Too bad you are insulted, instead of just being a normal human being who can admit they don't know how to use a computer and asking for help - we would have gladly helped. Instead you accuse us of doing something wrong or somehow sending you something less than you ordered. The normal thing to do if you think it's "blurry", would be not to order it, but instead send an email and ask. Even if you could not see the diagram for whatever reason, you can clearly read the name of the item, right? Is the name of the item "Panel Set, Rr. Brake" or was that blurry too and it looked to you like it said "brake panel, plus drum plus brake shoes"? Come on... Anyway, since you have caused this conversation to deteriorate into idiocy, and start saying we are insulting you and you'll purchase from "another vendor" (as if another vendor has anything different on their website), we'll just block your email address as Spam and from ordering on our website in the future, because honestly - we have when customers put us in a position like this where we got to waste time writing these types of emails (unfortunately you are not the first to blame us for sending the "wrong" part when we clearly sent what was ordered).

Terrible company, will post great prices, gets your money and then needs to cancel days after you order and expect item to ship, classic up charge on parts don’t waste your time shop from Partzilla or any other parts shop.

There is a reason for their 1.5 stars. Like everyone else has said, their customer service is the rudest I've ever seen and most difficult to deal with. Stay away. I made the mistake of checking reviews after I ordered. Never again. I wish there was an option for zero stars.

Placed an order (Order# 10-311758-209947) only to get an email telling me it was backordered for a month. So, I ordered it elsewhere and emailed AdeptPowerSports requesting they cancel my order. Sheesh, I got a nasty, snide, low class reply lecturing me on my assumption that the part would be stocked and had I been patient I might have gotten the part sooner than a full month. Evidently, 'Support' isn't too ADEPT at anger management. What a creepy site.

Really rude people…