adeptpowersports.comReviews of adeptpowersports.com

What a horrible experience.. pay more and go elsewhere I promise you you will not be let down this place will scam you with their customer service is horrible they will treat you like they are a 14 year old with no manners.. you lie on their website about products being in stock and the products are indeed never even ordered over a week later and you're still waiting even though the product says it will ship in two to three days. I sent emails for days asking for a refund.. after several days of no response I finally got a response telling me there was a 20% restock fee I can understand a 20% restock fee if I got it in my possession and sent it back to you but that never happened....

Asked about a part that was available on there website.. emailed them to ask how many in stock and they said it had been discontinued so i replied with a screen shot showing its available and this was there response (Do you think if you send a screenshot, it will magically make the item available? Honda p/n 17500-GBF-750ZA is discontinued and no longer available. If that's not clear, we are not sure how else to say it, but please stop wasting time emailing us). I have spent thousands of $ with them over the past 3 years and i will never order from them again.

If you are reading this you saw an item with a lower price on adept website. Please don't let the low price fool you. I asked to return a product because it didn't fit. When the customer service agent got an attitude with me i asked over email for the GM's name and number. Their response "You are not going to be talking to any manager". I then said there was no reason to get an attitude with me and their response was "Your email address is blocked as Spam now - you have wasted enough of everyone's time at this point". It is the worst customer service i have ever seen which is what i have now read of other reviews. I only wish i would have read reviews first. Please, please, pay a little more and go somehwhere else.

Pathetic company and excuse for customer service. Read all the other reviews never use this company. Run by a child or someone with kindergartner mentality. They steal money as “restocking fees”. They cancel orders without permission. They swear at you in emails and on the phone. Terrible company. I hope they get run into the ground and go outta business.

Worse customer service I’ve ever experienced in my life. I normall ever leave reviews but in this case I just I could not believe a company can have such bad service towards customers trying to buy from them! Unbelievable the way they treated me. UPDATE! About a week after this review was posted, the guy from Adept Power Sports contacted my credit card company and reported it as a suspicious transaction causing my credit card to be blocked. SIMPLY, THE WORSE COMPANY IVE EVER SEEN

I ordered some clutches that they said was in shock and will ship for 1-2 business days price was good so i ordered them. I called the same day to ask questions about them because they didn't have a description about the parts. I should have known then that something wasn't right with these people but she told me and i ask her how long before it shipped. She responded with 1-2 days by day 3 i called back they would answer the phone then call me back and when i answered the phone she hung up. I called back and then she answer the phone like i did something wrong for calling she was rude nasty talking to me like i didn't spend money with them. I have never expected a company to talk to me like this then she hung the phone up in my face. I called back and ask for my money back then she told me wait on it. Hello if your not sending my parts why hold my money and then want take some of it because you treated me like trash. I will never recommend no one to deal with this company they are thefts.

I asked if they had overnight shipping by email... Their response...There is no need to "know the procedures". If we wanted to offer overnight shipping, it would be an option during checkout - and clearly as you know it wasn't. Did you think there was a "secret" option you can get by asking in an email? Because what? we are too stupid to put that option on the website (if we wanted to offer it)? No, we did not "make an ass" - we got rid of an idiot customer, and clearly we were 100% right just by looking at your idiotic reply. Believe it or not, we can smell idio ts a mile away, due to experience, and we stay away from customers like you like the plague. Obviously there was no overnight option, obviously our website clearly showed the availability and yet, you thought you were so clever you were going to email us and get the parts next day. Clearly not a customer we want. We aren't desperate for customers, we can assure you. Your email address is blocked as Spam, so don't bother replying, no one will see it. Enough wasting everyone's time.

I ordered a bunch of parts for my jetski Then got notified that several items were on back order so then I told them just to cancel the whole order and they told me I was stuck with paying a restocking fee. This company got me for 80 some dollars do not do business with these people they will take your money and you will be screwed