adeptpowersports.comReviews of adeptpowersports.com

Missing parts! The black rubber around the gear oil cap was not delivered with the piece!

Crappiest customer service ever and I mean ever. First I couldn't get there direct number, then when I got it , nothing but constant voicemail and no return calls. Checked my order online and it said " ready to ship". It said that for like 2 weeks. One of my items was on back order, but when I purchased it online, it said it was in Stock. I emailed them telling them to send me all the other parts immediately because I needed them. They emailed me back wanting to charge me $8.50 to ship each part and I had like 15 parts I ordered and then called me an a-hole. Dude is really lucky he wasn't in front of me or his teeth would be missing.

They advertised the parts were in stock but when I ordered they said they were backlogged for indefinite period of time when I asked to cancel the next day miraculously had a part available and was ready to ship and therefore charge me a 20% restocking fee. Avoid at all cost

Placed an order for a part that was supposedly in stock and would ship in 2-3 days. 6 days later the item still hadn't shipped. I emailed customer service and asked if the item was in stock, but didn't receive a response for 3 days. I emailed them again and they finally replied "we can cancel the order if you like." That's it, no explanation for the delay, no apology, and no answer to my original question. I emailed them back and asked if the item was actually available since they never bothered to answer me. I also told them if it wasn't in stock they could cancel my order, but I would like to speak to a supervisor about my experience. They responded "no one is going to call you, we could care less if you cancel your order." I've never had a customer service person speak so rudely to me. This is the least professional online business I've ever dealt with. The employee who emailed me is a terrible representation of their company, and should be fired immediately. I will never purchase from them again. It's no wonder they changed their name recently. I'm sure they had a bunch of negative reviews under that name as well.

I ordered a part for my Suzuki Burgman 650. I created an account and ordered the part. The next morning I get a message that my order had been cancelled because the ship to address was different than the billing address. Guess what, I live in four different places as well as travel in an RV. My billing address is part of the Good Sam and is a mail forwarding facility in which you have to provide your credentials to establish the service. I have ordered untold items from Amazon, EBay, Costco, Sams Club, Home Depot and Lowes not to mention Wayfare. Never ever had an issue with any of these. However they sent me a flippant email that living in so many places I could easily buy it wherever I was at. Think you buy online to avoid looking for stuff. I explained this and they have blocked my email as spam! Never buy anything from this company since you can see how they treat potential customers. Wish I had read other reviews before frustrating myself!

I placed two orders with Adept (Inept) Powersports that showed a 3-4 days shipping time frame. I later received an email from them that said my order would be delayed and would ship at a later time. I decided to cancel their order since it was going to be shipped at a later time. In the meantime, I found the parts I needed from another supplier that I use often and the parts able to be shipped that day. I tried to first call Adept, but I was unable to find a phone number for customer service. Next, I emailed to cancel my order and explain why, and I received a comment from their customer service stating that I would be charged a 20 % restocking fee on special ordered items and a not so welcoming response. Also, these parts were not special order parts. I explained also that my supplier had already shipped my order and was on its way to me. I received yet another awful email from customer service saying that I also probably was not getting my order expedited shipped from my other supplier also. Then they asked who I was using. I sent them a copy of my order from my other supplier. I also emailed them back to tell them that I was dissasisfied with their service and that businesses just dont seem to last long with bad customer service. I then received a response back telling not to worry about their business but to worry about mine, and that they were glad to get rid of customers like myself and also that they were blocking me as spam. Well here's my can of " Spam" Folks.... dont waste your time and money with these people. All they're doing is ripping people off by charging a restocking fee on something they dont have.

Ordered part listed as in stock. Shortly after order item was placed on "backorder". Even though every other site online lists the item as (Discontinued by the manufacturer). After 4 months of it being on "backorder" I emailed them to get status update. They canceled my oder and replied with very unprofessional responses. HORRIBLE EXPERIENCE. will never shop with them again.

THESE PEOPLE ARE SO UNBELIEVABLY RUDE!! Dont even ask a question, you'll be chewed out for it and talked down to like a child. Customer disservice at its finest. If they react so poorly to me double checking inventory, imagine how horrible they'd be if I placed an order and something went wrong! So sorry for anyone who orders from here. I should have checked around first, I see I'm not the only one who's been slighted by these jerks.