Will
Adelante is poorly organized and doesn't follow through on what they say
Adelante offered to pay me for a review, but I did not take them up on the offer. I mention this because it explains why there are so many positive reviews when Adelante is poorly organized and doesn't follow through on what they say. They stretched certain definitions, or made it seem like things would be different than they were. I would not recommend them. The “Comprehensive orientation meeting in country” that was promised in the orientation packet was a 20 minute zoom meeting. I never met the directora. We were told that classes started on Monday and given the address for a building with a room in it that Adelante had rented for the class. The “intensive spanish classes” were just me and the one other student doing the program with me at the time. But, we were at two completely different levels of Spanish learning, which was not taken into account. Over the course of my time with the program, multiple students arrived whose Spanish was not at a level proficient enough to get by in Chile, where, in my experience, most people don’t speak English. Adelante told us that knowing Spanish was not necessary because everyone at Adelante speaks English and could help. However, they did not help. I believe they would say anything to get you to sign up. Adelante completely fails to communicate anything with its students. I believe this is partially because Adelante is a side gig for most of the staff, and they themselves have no idea what is going on. One time I got an email from one member of Adelante’s staff saying that there were going to be more students coming, but that they would be in a different part of the city than me so I wouldn't meet them. I got another email from a different staff member saying that the students would in fact be staying in the same housing as me. (This housing was not an apartment or a homestay as advertised, it was a boarding house. Other Chilean people were also paying for rooms at this house, and there were no meals provided, at least not for me.) Some people have internships for three days a week, or on the weekends, while for other people (like myself) it was 9-5 Monday through Friday. Out of the three people who did the program at the same time as me, two of them had their internships switched the day before. For one of these people it was the same type of internship but with a different company, and for the other it was a different topic entirely. Another student got an email from Adelante letting her know that her internship started the following day, when her internship had actually started a week before. For two students, their classes and internships overlapped, so they either had to skip out on learning the language, or they had to skip the first days of their internship. In terms of transportation to internships, one student had to take a micro (minibus) to a different part of the city, then walk to the bus station to take a bus out of the city, and then carpool with someone to get to her internship. Adelante didn't help her figure this out. We were simply told to use the micro. It would’ve been helpful to know that you have to wave the bus down when you want to get on and tell them when you want to get off, as they don’t stop. The “events and excursions” that they claim to provide are two walking tours over the course of 8 weeks. Other things that they recommend on the website, like visits to Patagonia, are incredibly difficult to do as they require a plane ride and cost up to $1000. You can’t do this if your internship is full time, which you won’t know until the day of. Chileans I met were shocked that these kinds of trips were mentioned as a possibility, and at how little information was provided to me and how unorganized the program was. The people at Adelante are not unkind, but some are certainly petty. I was left ‘on read’ mid conversation when I said I didn’t have any photos of my internship to share, and they disclose mental health information in their public responses to negative reviews in order to discredit the writers. There are better options than Adelante. Edit: This review has honestly been on my mind. At the end of the day, I wish I would have chosen an organization that would follow up with me about my bad experience to try to make it better for future applicants instead of trying to discredit me and my complaints.
Response from Adelante Abroad LLCAug 2, 2024
Dear Aldeo, thank you for taking the time to leave the very extensive review about your program, and about others' programs too. We will stick to your program as the others you mention have not left negative reviews. Adelante does not offer to pay anyone for reviews, rather we offer a $5 amazon gift card since we know leaving a review means setting up an account and password, and is time consuming. This is standard across many industries, including ours, the Study Abroad industry. The thousands of positive reviews we have earned over 20 years in business are not due to the $5 amazon gift card being offered, in contrast these are reviews written by honest people that had great experiences while they improved their spanish, grew as individuals, and traveled to a new country; ultimately boosting their resume. Every single other point you mention is disputable. What is obvious, and what I will take the time to respond to, is that there were things that you misunderstood, and for that I apologize as it is our job to make things clear to our candidates. Things such as the size of your Spanish class: you arrived during winter which is low season in Vina del Mar, Chile, and so smaller groups are the norm. Most take this as a positive and can result in better language acquisition as there is more customization possible in a smaller group. Further, Adelante never would say "Spanish is not necessary". In fact, published widely, including in every candidate's pre-departure Orientation materials, which you signed and initialed, is the fact that all candidates must be a B1 Spanish language level on arrival to be successful in a professional setting. We even send, and request results from, a language level test as part of the interview process. The other thing that was not understood was the housing and being given meals. We have a homestay option and an independent living option. You choose independent living which does not include meals. We checked in with you regularly, during your 2 months, our shortest program, nearly every week, to which you responded to several of those in a positive way, see what you wrote here: “Hi Aika, The classes are going well! Marcela is really great. I'll definitely reach out to Mr. Zamora, I'm looking forward to starting my internship!” “Hi Aika, Sorry for the late reply. All is going well with the internship. Thanks for checking in! I will look at the reflection exercises now.” The idea of the reviews is to improve the program. From all reports you did great at your internship and were satisfied with your program up until this review. It seems if things were so bad abroad, you would have let us know at the time so that we could rectify them. And you certainly wouldn't have responded positively to the check in emails only then to leave this kind of review. Thank you for the feedback, we will definitely make program details more clear for future candidates. We, as a Team, on two different continents, wish you the best of luck in all future endeavors. -Adelante Abroad Team


