Iryna
We ordered the products and waited for…
We ordered the products and waited for almost a month. We placed the order twice, and no one informed us that there would be such major delays.

JOI was born from the shared goal of creating high-quality, delicious and sustainable plant milk. Yep, plant milk that’s superior to the stuff you’re used to finding at the local supermarket. Homemade quality without the time, waste and energy of traditional homemade.
JOI (addjoi.com) has 21 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Food Production · Gainesville, Florida
Excellent

Food Production · Lauderdale Lakes, Florida
Excellent
Food Production · Coconut Creek, Florida
Excellent

Food Production · Clermont, Florida
Excellent
Showing 5 reviews with 1 star · Clear filters
Iryna
We ordered the products and waited for almost a month. We placed the order twice, and no one informed us that there would be such major delays.
John S.
scaming compagny based location perfect for stole money without right refuse refund my money also on the website shown than if you not satisfying contact us for refund and make contact us and show what respond me Thank you for reaching out. As outlined in our Refund Policy, subscription purchases are non-refundable, as full access to premium features is granted immediately upon activation. We understand this may not be the outcome you were hoping for, and we genuinely appreciate your understanding. That said, we’d still like to offer a 75% discount on your next Neuron purchase as a gesture of goodwill. Just use the promo code:
Response from JOISep 29, 2025
Hello - thanks for reaching out. However, I believe you have our company mistaken for a different service. Please see www.addjoi.com to confirm the business you are referencing in this review.
Greta G.
Purchased 2 jars of the Concentrate & they sent me the wrong product. Contacted them & sent photos but they've completely ghosted me. While I love the product, their horrible customer service has turned me off. I"m sure I can find the product somewhere else. Don't buy from them - they couldn't care less about customer service
Peter J.
They found my mobile number from some dark list and it is impossible to stop receiving text after text after text. Supply my email - no way
Response from JOIAug 14, 2023
Hello. I'm sorry for this experience. Perhaps this is a different business or service? While we do engage in SMS marketing campaigns, the only numbers we message are those that have opted into the service. Customers have the option to opt in upon visiting our site or upon purchase. If you'd like to opt out of SMS campaigns, simply reply with "STOP" or email us at [email protected] and we'll remove your number from our lists. Thank you.
Rogue L.
JOI refused to remove two of my credit cards that are stored on their database for their own convenience. I wrote to customer service to tell them to remove them, but after 2 days of waiting, the cards are still there. I updated my payment methods via SHOP with another card. The link they sent me to update the cards took me to the SHOP app. The customer service agent neglected my emails. If their website is ever breached, JOI’s customers will possibly pay the price. Customers should have the right to remove/delete their own forms of payment. I canceled my subscription, but my credit cards are still stored in their database. Too bad. They have a good product, but lousy and archaic (greed?) business practices.
Response from JOIAug 14, 2023
Hi. Thanks for your feedback. We understand your concern. However, we have no control over this data. Our business operates on the Shopify platform which is highly robust and secure platform. We can however, submit a request to have your customer data deleted from our store. If that's something you'd like to do, you can submit a request to [email protected] and our team will process this for you.