AB
Good software not so good agency
In the past, we have found AdBadger software to be useful and appreciated the valuable content created by Mike and his team on YouTube and their podcast. Based on these positive experiences, we decided to hire them to manage our Amazon PPC. Unfortunately, the results were disappointing. Our account manager was lacking in communication regarding strategies and reports, and our weekly calls seemed to be a burden for him. As an agency, there was no proper channel to escalate this issue and we had to reach out to the salesperson who onboarded us, as well as the owner Michael, but received a standardized response without any efforts to resolve the problem. Despite paying a significant amount for their fees and spending a lot on Ads with an 80% ACOS and a terrible overall experience, we had to part ways with AdBadger.