Adams PolishesReviews of adamspolishes.com

Their products are worth checking into and I love their wheel cleaner however their customer support department is absolutely the worst I’ve ever dealt with. Manipulative, gaslighting type of things. I currently am unable to order products bc it won’t allow me to go to my cart on their page. Instead of helping to fix the issue Christian has just taken me in circles about the discounts only applying to certain items and how even tho I refreshed and went to a new web page I was still on that web page that was 2 weeks old. He never once addressed the actual issue or tried to help in anyway. Before this occurrence as few months back I had ordered a blanket which I received a back order slip about. When I reached out the guy working the customer support “Charles” did everything but call me a liar until I showed him all the evidence that I in fact was not lying. I also never received that blanket and was given my money back because they sold out and over looked me. I own and operate a detailing business I start with Adams and use them for my business. But after the constant ignorance from a department designed to help people not degrade them I believe I’ll be switching all products away from adams. P&S seems like wonderful interior option and much cheaper. It blows my mind how any business that treats its customers this way could remain open and successful.

The hose on the 2nd Adam's car dryer has started to pop off on every use. I purchased the dryer in 2021 summer and had the initial problem, hose pop off, the hose pops off the connection to the dryer unit.This is the second hose that does the same thing, pops off the dryer. The hose need to have a swivel at the dryer unit where the hose connects.The hose also needs to have a shut off at the discharge, you must walk back to the dryer to shut it off, a place to wind the cord would be nice,. With some better engineering the dryer would be excellent, as it stands it is just a nuisance. Looking to go with Metro vac.

Ordered over $200 worth of products which should have arrived within 7 days based on adams ETA. Package never came I contacted them and they said it would be shipped again package must have gotten lost... another week passes and I contact them they say order was never put in to be reshipped now they say they will overnight it and it has been 3 days since they said that and it finally arrived... I will never order again from them if it is this unreliable... These products were for my new car and I had to wait almost a month just to be able to detail my new car... If adams really cared about your car they would rectify their shipping and handling woes to get you what you need quicker to take care of your vehicle... I also have used some of their other products purchased off Amazon and reviewed those specifically and they are not the best, but hopefully the products I purchased directly from them work as intended... we will see wish me luck as Adams polishes is about money as any business should be, but customers are your money and if you dont treat them right you will eventually lose your money.

Adams Polishes were horrible. I paid upwards of $300 for a ceramic coating that after about 1 week oxidised and ruined my whole car. I do not recommend this product and hope that no body else buys it.

I have been a die hard Adams customer for a very long time, but I guess as success grows with everything, the little details get left behind and can cause big disappointments. I recently placed an order for an item that was for my sons birthday. He, like me, is big into the car scene and have followed my lead on using Adams products for his very own car. I got him the wash bucket full set, which includes the seat cover, grit filter and the wheel caddy....the box showed up, I presented it to him and realized the wheel caddy was not sent...I was so bummed out! This was a birthday present for him and now its just sitting incomplete in the middle of our living room waiting on the caddy. The call to customer service - nothing short of a disaster...the first agent, and his boss...WENT STRAIGHT INTO DEFENSE MODE....NEITHER had any clue on how to properly diffuse the situation, and listen, comprehend, navigate, and articulate an option to make things right. Insult to injury was there was a big bold statement printed on my order receipt, that said "this package was checked and QAQC by ...with a signature". So clearly there are gaps in that system. All I was told that there was no shipping on a weekend, and I had to wait till Tuesday to receive the item...and ..."we will refund back your 5 dollars shipping"!! I expressed to the young man...that I fulfilled my side of the arrangement we had...I paid Adams in full, and in return, Adams did not send me all of my goods, so they have faltered on the agreement contract entered with me, and now added more delay and refusing to admit their shortcomings. Don't get on the defensive...listen and admit that things were not done properly and I'm not just a customer calling to rant...things are wrong and I want you to know so you can put things in place to correct it. In the end I got no where, and left empty handed and my son still has not gotten the stuff I ordered. In the end, I realize that the world has definitely changed, and the human factor in customer service has become abrasive and uncompassionate. For me...I hope that the person that packed and QAQC the box, plus the customer service agent and his boss, is given additional additional training, for immediate mitigation and future orders, if not, it will only continue and get worst. Disappointed ...but will move on. DC Houston

I purchased Adams wheel, rubber cleaner and a tire brush. I contacted Adams customer service line to ask for solutions for the way my tires turned out. Christian the customer service representative was quit condescending and not helpful at all. I asked for a credit and he started educating me on how Adams have tested their products hundreds of times without any problems. He then told me that I must have applied it incorrectly. At this point I was disappointed in Christian's lack of customer service and upset that he was telling me it was my fault and wouldn't give me any solutions to fix the problem. After 10 emails back and forth I requested a refund for the products that I had purchased not because they didn't work but because Christian who represents Adams was condescending, unhelpful and basically calling me a liar. I can't vouch for the products because Christian wouldn't give me a credit, try to rectify the situation or give me any advice on how to fix the brown tires.