Adafruit IndustriesReviews of adafruit.com

Long time customer (since 2010), infrequent orderer. Finally got my hands on a Pi Zero 2W at Adafruit and checked out so quick that I used an old address from 2010 that was still on my online account. No worries, I noticed the mistake quickly and contacted Adafruit. Adafruit suspended my order before it was picked but could not update my address or do anything further for me - they would only cancel it. I waited after sending the cancellation email and the Pi never went back in stock, or someone else snatched it. The “customer service” even had the audacity to say at the end of the exchange “Please be sure to update your information in PayPal.” Thanks for nothing. I don’t know what happened to this company but I won’t be back. I deleted my 13-year old account after this incident.

Very first impression. I was hoping I would have a good experience with the product I purchase. They don’t stand behind their products and have a great deal of trouble admitting a product is defective. So they always put the onus, the fault on the user. This was the first product I purchased from them and it will also be the last. Their products could never be defective, oh,no. The product was very defective to the point my pc could not recognize it. I asked too many questions, very BAD customer service. They seemed to have decent products, so I give them 1 star only. My very first experience with them has been much less than impressive a now I’m going elsewhere, like Sparkfun, et In a way they did me a favor a will waste no more time with them. I in good conscience cannot recommend you shop at Adafruit. Adios Adafruit I let them know I was having trouble with the forums, but it doesn’t seem that they give a dawn. There are plenty of other choices out there anyhow. If that is the way they continue doing business and treating their clients, they won’t last much longer. I”m just glad that it’s not my problem. Ill treated client on very first (defective ). They make you feel like they think you’re lying. You have to prove that’s a defect beyond reasonable, then they don’t respond, block you or pretend you don’t exist on the forum. They can’t take critiques, they just ban you. That is how I’m being treated. I just wanted to share my experience as a forewarning.

Void your order for no reason and never answer you as to why they did it.

DO EVERYONE A FAVOR AND POST YOUR REVIEW ON BetterBusinessBureau AS WELL. Terrible company! - Voided orders & no notification at all till you wonder why it hasn't shipped and check on it - Nor a reason for the voided order until you press them on the issue repeatedly - Horrible customer service - Policies in place not specified on their site...anywhere - Charging credit card when they no intention of fulfilling orders I know this is a small company with a maker type focus, but it is obvious these people have absolutely no clue how to run a business. I say this as a business owner myself. They have cost me a lot of time and hassle. It is pretty obvious from the reviews here and on BBB that you should avoid this company like the plague.

I've been a customer since 2009, and they used to be a really great company to work with. Lately, however, there are serious problem with their support, and the way they handle Raspberry Pis. I suspect Limor is no longer involved as much in the company, or she just doesn't have an eye on how customer service is behaving towards their customers. After trying for months to get a Raspberry Pi, I finally was able to order one about two weeks ago. When UPS delivered the envelope, it was torn open in transit and the Pi was missing. Fortunately, the UPS driver noticed this, and I caught it on my doorbell camera. Unfortunately, support would not reship my order, and they forced me to take a refund. The next day, I lucked out in a huge way. The tracker sites didn't pick up that Pis had come back in stock, and I managed to order another one! Two days later, I find my order had been VOIDED, without even an email to notify me. Two emails to support went unanswered (I noticed when I had the UPS problem that they also ignored some of my emails). The third try got a response from support: "Thanks for the note. We are sorry for the confusion. Your order was voided in error. If you place a new order once this item goes back into stock we will allow it to process." It's fine if a company makes mistakes. It's good when they admit they made a mistake. It's unacceptable for them to not correct their own mistakes. There's no reason I should be spending hours of my time attempting to order a Pi, only to have it all wasted by their algorithm erroneously voiding my order or the product lost in shipping, and their customer service not having a better solution than "tough luck, try again next time". I'm beyond frustrated with Adafruit, and extremely disappointed that a once great company has fallen so far.

It seems you have to be a raspberry pi scalper to actually purchase any raspberry pis through adafruit. They never send in stock notifications despite having the option on their site, and they run out of stock before you can even place your order.

Went to buy a gift card for my brother who is very into building his own tech... Received an unbelievable amount of pushback from AdaFruit. The "Support Team" needed me to confirm my name, email and phone number through email (which I did) in order to complete the purchase. The reason they gave for this was to "make sure it wasn't a fraudulent order". After I responded, they then proceeded to ask me for front and back photos of my credit card I used...AND proof of address "such as a utility bill, that includes your delivery address and name". Why in the world would any company need this information to sell me a gift card (which is literally just sent to your email)? Quite the invasion of privacy just to purchase a gift card, I'd pass.

As most folks who tinker in the electronic maker space know, Raspberry Pi's are hard to come by. Adafruit has a channel and regularly releases batches of around 100. The policy is one Pi per customer for some unspecified amount of time. For weeks I waited and was finally notified by their system "We have restocked a product you asked to be notified about!". Awesome, right? Well no, not so awesome. The order got cancelled. I can respect limiting access to prevent hoarding and reselling, but not when folks follow the rules. Adafruit the "No soup for you!" company.