AcuGISReviews of acugis.com

⭐ 1/5 We used AcuGIS to host our PostgreSQL/PostGIS databases for our business. They encountered a problem with the DNS of the server hosting our databases. Communication during this period was extremely limited, and it ultimately took around four months before they provided us with a new server/DNS containing our restored data. Unfortunately, when we finally regained access, we discovered that the restoration was incomplete. The schemas and tables were present, but many of the tables that previously contained our company and project data were completely empty. In other words, the database structure had been restored, but a significant part of our actual data was missing. We contacted AcuGIS about the missing data, but received no response. Technical problems can happen, and that is not in itself the reason for this review. The problem is the combination of being without access to our business-critical databases for months, very limited communication, an incomplete restoration, and then receiving no response when we reported that data was missing. This incident has cost our company a considerable amount of time and money. Based on our experience, I cannot recommend AcuGIS for hosting business-critical PostgreSQL/PostGIS databases.

Terrible service: they only bill you and nothing else. They do not respond to support tickets and they deleted the service without any explanation, while apparently continuing to issue invoices. There is no way to contact them. My advice: stay away. If you are using their services, save your data as soon as possible and look for reliable alternative solutions.

I became an Acugis customer in February 2016 to create a small website for my business and an email account. Until 2020, everything worked acceptably, with only occasional server issues. In March 2020, I lost access to my website and email for over a month. I opened several support tickets and even phoned them multiple times, but I never received any help or response until I regained service more than a month later without any explanation. I attributed this to problems related to the pandemic and gave them another chance. Several years passed with more or less acceptable service, although there were a significant number of server incidents that resolved themselves quickly. Then, in 2026, I found myself completely without service again (no website, no email, and I couldn't even access the cPanel to recover my data). More than two months have gone by with no response to the support tickets I opened and, of course, no solution. I've been left without service and unable to recover my data. The only thing that has never failed in these 10 years has been their billing system, I was charged every month without exception... Today I'm permanently closing my account with Acugis, still without service, without any explanation, apology, or refund.

Objet: enewborn website problem Dear Nele, Sorry for this long inactivity. The problem comes from *Acugis having deleted* our website enewborn.org. I do not understand that Acugis had *no backup* of our website enewborn.org . It is not acceptable as Acugis is responsible for the website management. I am trying to restore the enewborn.org program and data xml from our local backup. It will take (perhaps) somes weeks as I get difficulties to restore programs and data. I try solving these problems. Best regards Cuong Dear Ba, Do you have an update on the status of the enewborn website? Do you have an estimation of time when it would be operational again? Nele Postdoctoral researcher

They are not provide support for when their service is down for over a week.

We had 2 years of very frustrating experience with AcuGIS - technical problems, wrongly executed updates, blocking the whole system, unstable services, loss of data, extremely poor customer support and ghosting. Now they cancelled our services before the end of the payment period without our confirmation. I will have to seek legal advise on how to proceed with this situation but the least recommendation I can give is - look for another provider, literally any other provider.

I open up a hosted GeoServer1. No tech support! email for weeks no answer. They just want the money.. setup the provision then forget everything.. This company own by Indians? Users are on their own. Very very bad!

I have also been ghosted by this company when in times of need, even after being a long time customer. I strongly suggest to host yourself or to find another hosting company.