I want to warn others about my experience with this company. When ordering, the website automatically signs you up to a subscription with very little clarity, and it’s extremely difficult to cancel. I’ve emailed several times requesting cancellation and received no proper response. I even cancelled my bank card, yet they continued to send products, and I’ve now seen a pending charge on my new card — which they should not have access to.
Overall, this has felt incredibly misleading and stressful. I strongly recommend others proceed with caution
Response from ActoraOct 12, 2026
Hi Sarah,
I'm sorry this has been stressful, and thank you for laying it out so clearly.
The refill option is the one with 25% off on the product page, next to one-time purchase, and it appears again at checkout.
It's cancelled in the account at actora.shop/account using the email from checkout, and requests by email are picked up at [email protected].
Write to us there with your order number and we'll make sure it's closed and go through any charge that came after.
AW
Andrea W.
Would give zero if I could
Would give zero if I could, they are scammers. Product is totally ineffective. Cancelled subscription and they have continued to take money and only reply with nonsense am going to complain to shopkfy. Do not buy from them, they are crooks
Response from ActoraOct 12, 2026
Hey Andrea,
I'm sorry it ended up feeling like this.
Once a refill is cancelled on the account page nothing further is taken, so if payments carried on it wasn't cancelled there, and the team can do it for you in a minute.
Ring +44 118 242 9838 or email [email protected] with your order number and we'll close it and go over what was charged.
KS
Kim S.
I cancelled my order
I cancelled my order, had written confirmation but they just kept sending. And then did not re im urse. Nightmare. Have nothing to do with them
Response from ActoraOct 12, 2026
Hey Kim,
I'm sorry more parcels arrived after you'd asked for them to stop.
A cancellation shows on the account page at actora.shop/account the moment it's made, which is the quickest way to check where yours stands.
I'd like the team to look at what was sent and charged after that, so please email [email protected] with your order number or ring +44 118 242 9838.
HS
H S.
Scammers
Scammers! I have been trying to cancel my order and they ignore and keep sending and taking money.
All of the bad reviews here are true -DO NOT USE THIS COMPANY!!! Sugar syrup scam!
Response from ActoraOct 12, 2026
Hey there,
I'm sorry you felt ignored while the orders kept coming.
Nothing sent to [email protected] goes unanswered, and refills can be switched off in the account at actora.shop/account without waiting on anyone.
As for what's in them, the drops have no added sugar and every ingredient is printed on the label.
If yours is still running, ring +44 118 242 9838 and it'll be stopped on the call.
MR
Mrs R.
Bad choice This product does nothing in fact it…
This product does nothing in fact it has copper in it when you can read the contents as it is the smallest type, instructions on how to take is not clear. Cancelled the product as I did not believe I was on a subscription, but the hassle with this company is nothing but trouble all with way. PLEASE DO NOT BUY unless you want problems
Response from ActoraOct 12, 2026
Hey there,
I'm sorry it's been more trouble than help.
Everything in the drops, copper included, is listed on the label, and how to take them is set out in the FAQ on our contact page.
Results build slowly, mostly over two to three months.
If anything about your subscription is still open, email [email protected] or ring +44 118 242 9838.
SB
Sapna Bhuta M.
If I could give this company zero stars…
If I could give this company zero stars I would. Thyroid support is just sugar syrup. When I asked to cancel my order they continue to send me more product and charge me again and again despite reassuring me that it has been cancelled. At this point they are just robbing me - and even worse, they are saying they can’t refund me unless I return the product AT MY OWN EXPENSE that they sent me AGAINST MY WILL
Response from ActoraOct 12, 2026
Hey Sapna,
I'm sorry the orders kept arriving after you'd asked for them to stop.
Refills end when they're cancelled on the account page, and anything sent after that point is ours to look at.
On the drops themselves, there's no added sugar in them and the ingredients are all on the label.
I'd like the team to go over those parcels and the refund with you, so please email [email protected] with your order number or ring +44 118 242 9838.
NK
Nicole K.
The product never arrived
The product never arrived. Customer service responded but they wouldn't refund my money even though they admitted that the package got hung up somewhere... It also shipped from China. $43 wasted. Infuriating
Response from ActoraOct 11, 2026
Hey Nicole,
I'm sorry your order never made it to you, and thanks for explaining what happened.
Every package goes out with a tracking link, and once in a while one stalls with the carrier on the way.
One that never arrives shouldn't be left at that, so I'd like the team to take a second look at yours.
Email [email protected] from the address on the order and we'll pick it back up.
HA
Hayley
DO NOT ORDER ACTORA THYROID SUPPORT
I was stupid enough to order 6 bottles of Actora thyroid support. I got sucked into a promotional video on Instagram as one does!
What arrived after a considerable period of time, felt like rubbish from China with print so small on the box it was almost unreadable. I decided that for all the Thyroid Support claims on Instagram, that this product was not going into my body. There was something about the packaging that made me feel that it could contain anything and was completely unregulated.
Next month lo-and-behold another charge on my credit card. Supposedly I had ordered on subscription which I definitely did not. Another six bottles ordered, not that these have arrived yet.
My computer's security wont let me open their web page. It says "Website is part of a fraud attempt."
I did get an email answer from their customer service representative Adrian (no surname), but just look at these terms for returning any products to them....
Shipping Costs: You are responsible for all return shipping costs to our US warehouse. As this is an international return, please note that shipping fees may be significant.
Restocking Fee: Please be aware that subscription orders returned because the subscription was not canceled prior to the order date are subject to a restocking fee of up to 60% of the order value.
A week later after I said I would pop up a review of my experience, Vanesa (no surname) emailed to apologize for the service failure in not replying before the order shipped and for the lack of clarity on the subscription. She said that Adrian successfully canceled my subscription immediately on November 21st and that I'm safe from future charges. Having read other reviews on here, I don't believe her and have stopped my bank card.
Vanessa also wrote, regarding the refund for the unauthorised order, we will waive the 60% restocking fee entirely due to the system error.
To proceed, you must return the item once it arrives, and I must confirm that I accept the following two conditions:
Condition: The package must be kept unopened.
Customer Cost: You are responsible for the return shipping cost to the US warehouse.
Funny how she wants shipping back to USA. This must be a cost tactic to prevent returns because the return address on my first parcel reads: 153 Blakeney Way, Cannock, WS11 8LD which is a UK address.
If you have read this far on my review, I would avoid both this product and this company as I suspect the product is not what it says it is on the tin, and I definitely did not order on subscription!!! How could I possibly get through 6 bottles a month?
Response from ActoraOct 12, 2026
Hey Hayley,
Thank you for writing it all down, and I'm sorry the first weeks went the way they did.
As you say, the subscription was cancelled on 21 November and the restocking fee was waived, so nothing further will be charged.
The drops are made in a GMP-certified facility and every batch is checked, with the ingredients listed on the box.
If the return is still open, email [email protected] and the team will pick it up with you.