ActoraReviews of actora.shop

Response from ActoraOct 11, 2026

Hey Julie, I'm sorry this turned into such a slog. Refills stop as soon as they're cancelled on the account page at actora.shop/account, and any email sent to [email protected] gets an answer, so yours must have gone to an old address. I'd like the team to go over the return and the charges with you, so please write to that address or ring +44 118 242 9838.

Response from ActoraOct 11, 2026

Hey Diane, I'm sorry the second payment came out of nowhere for you. Refills belong to the 'save 25% with automatic refills' option, which is on the product page beside one-time purchase and shows again at checkout, and they can be cancelled anytime from your account or by email. If you'd like yours stopped or have questions about the amount, write to [email protected] from the address you ordered with and we'll sort it.

Response from ActoraOct 11, 2026

Hey Trudie, I'm sorry both orders fell through, that's a frustrating way to start. The check that flagged your card is run by the payment system and not by anyone on our team, and it can trip on a perfectly good card. A different card or PayPal usually goes straight through, or ring us on +44 118 242 9838 and we'll help you get it through.

Response from ActoraOct 11, 2026

Hi Sheila, I'm sorry you've been chasing this, a double charge is the last thing anyone wants to see. Every message that reaches [email protected] is answered, so silence nearly always means it went to an old address. Send the order number there, or ring +44 118 242 9838, and the team will check both payments with you and put right whatever's out.

Response from ActoraOct 11, 2026

Hey Kayleigh, I'm sorry the refill wasn't what you were expecting. It comes with the 'save 25% with automatic refills' option, which sits next to one-time purchase on the product page and is shown again before you pay, and it can be turned off whenever you like from your account. If you'd like it stopped or want to talk through how the drops went for you, we're at [email protected].

Response from ActoraOct 11, 2026

Hi Carolyn, Thank you for writing, and I'm sorry a bottle you weren't expecting showed up. Refills keep running until they're switched off, which is done on the account page at actora.shop/account or by emailing us. We have no record of a cancellation or a message from you, which usually means it went to an old address. Write to [email protected] from the address you checked out with, or call us on +1 424 252 2212, and we'll go over it with you.

Response from ActoraOct 11, 2026

Hey there, I'm sorry it's left you feeling like this. The refill option is on the product page next to one-time purchase and again at checkout, and it can be cancelled anytime from the account page or with an email to us. Every order also carries a 60-day money-back guarantee, and I'd like the team to look at your return again. Write to [email protected] with the order number, or ring +61 2 5831 2050.

Response from ActoraOct 11, 2026

Hey Nicky, I'm sorry the return turned into more steps than you expected. Everything in the drops, B12 included, is listed on the label and the product page, so it's easy to run past a doctor before starting. Every order has a 60-day money-back guarantee, and I'd like the team to go back over your return with you. Email [email protected] with your order number, or call +1 424 252 2212.