ActiveHerbReviews of activeherb.com

I ordered from ActiveHerb (order #50510233, approx. $107), but the package was never delivered. Tracking shows the shipment was returned and ultimately lost in transit. Both USPS and Israel Post confirmed it was not delivered. I contacted the company multiple times and even offered a reasonable compromise where I would absorb part of the loss. However, the only solution offered was a small discount on a future order, which does not meaningfully address the issue. I was hoping for a fair resolution, but unfortunately, this was not provided. Disappointing experience despite initially good expectations.

My dog was prescribed Yunnan Baiyao to helpnstop internal bleeding of a tumor. I ordered the medication from ActiveHerb and paid $70 to overnight the medication. I could have paid $3 to have 2 day shipping but I needed it asap. I did not receive it overnight. I I received it 2 days days after making making the purchase. I contacted customer service to request I be reimbursed the $70 overnight shipping. They are refusing to reimburse me stating I'm getting the medication today and that the issue was Fed Ex. While that may be the case, I was their customer. As their customer, I should have been reimbursed the cost of shipping and they can take it up with Fed ex, who was their carrier of choice. Especially because it was $70! DO NOT use ActiveHerb. Customer service is VERY poor and they do not care about their customers.

Did not put custom form properly as result product was return 3 months later no product no money. Responding any emails takes weeks. I do not recommend this place.