activeandfit.comReviews of activeandfit.com

Signed up and went to my designated gym. They did not recognize Active and Fit and I was denied this service. I disputed the charge with my credit card company. Active and Fit would not refund the money. Do not use this service

Before paying to sign up for a gym membership, it has stated that I could sign up my spouse for an additional fee. Doing this would avoid annual fees and keep the membership month to month. This was absolutely not true as after I signed up, I was not given the option to sign my spouse up. Customer support was very friendly and confirmed that I wasn't allowed to with my health insurance, this issuing a refund since I called the same day. Low and behold, I got half a refund. When I reached out via email, I was told it was a non refundable fee for signing up, even though I didn't get what I was signing up for and it wasn't stated anywhere beforehand that I would have restrictions on signing my spouse up with my for a gym membership. Avoid this company with how deceptive their marketing is. I wish I had checked their trust pilot rating before signing up.

This is the worst company This is a ass company DO NOT make the mistake of signing up with them and their customer service is a piece of work that don't know how to do thier job TERRIBLE TERRIBLE people. Save your time and money and just sign up with the actual fitness cetner you want to go to.

The worst company to do business with you don't get what you should and impossible to get your money back customer service is very arrogant do not use them at all you will be sorry

Never Again. This company was horrible. I paid enrollment fee and gym wouldn't honor, and when I called for refund they said they would call me back in 24-48 hours. They did 5 days later and said refund policy is only within the 5 days. They waited until my time was up before they called and stole $60 from me. I don't have extra money to have people steal as I was trying to get healthy to reduce my medications to help save some money.

Horrible customer service, changed program so you pay more for membership now and will not consider giving a refund even though we just paid monthly dues for October and November.

Horrible service!!! Long story short customer service sucks with this company. They made a mistake once they switched to members only picking one gym membership. After I picked the golds gym as my primary gym (before deadline to switch) they made the mistake to not make the change. After awhile golds gym stayed my membership was not active because I hadn’t paid active and fit. After four times of contacting active and fit been on hold for hours I was told the problem would be resolved in 5-7 days. I I was tossed around from employees to finally a supervisor who would call he by the end of the day on 6 day. Ofcourse that didn’t happen. Then another employee stated just go to golds and use a guest pass and when I tried that golds said nope couldn’t do that they needed to speak to active fit which I called to speak to an employee who read all the notes from previous call and said they couldn’t tell golds gym it was error on their part and that the change would happen in less then a day. Worthless I was harassed and felt embarrassed every time I went to golds to be told my membership was inactive.

I tried to cancel my membership and the terms and conditions made it impossible to do so in the appropriate time frame. I would never use active and fit again. The company is unreasonable and only cares about money not the members.