activeandfit.comReviews of activeandfit.com

Active fit is a Piece of crap company With Crappy Customer service representatives. I joined them in 2018 with the expectations of working out in many different gyms which they took out of service last year. I canceled my membership through my insurance however they're saying this was not credible. They continue to charge me until April of 2025

This company is a scam!!! I joined because my preferred gym was included in the direct standard membership. As soon as I created account it disappeared and the closest gym to my location was 25 away. I called customer support and they refused to delete my account, basically stealing my personal information. Customer support is a joke.

Canceled the gym membership - gym confirms it. Active and Fit continues to charge in the gyms name and then says the fees are unusable and unrefundable. No monthly emails, yes there is an email my profile.

They are the biggest scammmmmers in the us history. They don’t send you any confirmation email, cancellation email nothing You also have no way of knowing you are enrolled through your gym Basically no way of knowing you are getting scammed and there wouldn’t not return your money and blame you for not knowing. I will fight until they go out of business and if there is any lawyer out there, lets file class action law suit. This is the worst experience ever.

I canceled my membership at the gym that I originally started via active n fit, the gym said all good with no mention of an active n fit membership and then I got charged next month by Active n Fit, and after calling me they said I had to cancel via them and not via the gym and that they cannot refund the month's fee that I paid but cannot use since I am not a member of the gym anymore. The representative said it was in the terms and conditions but obviously no one mentioned it until now

They advertise gyms that they do not have contracts with. They take your money and will give you the run around. I have called 5x now over a month period and they keep telling me 3-5 business days. They are a lying and stealing your money company. Do not use them. It is a scam.

Legitimately a scam... I canceled my gym membership in early January; my gym required a full 30-day notice, so I had access through Feb 28. Well, I was charged by Active & Fit Direct in early March. Spend 5 minutes giving all the info to customer service, only to be told they can't reverse the charge because they require a 30-day cancellation as well. What??? Neither the gym nor Active & Fit explained that my membership was through them and not the gym apparently? I asked what service I am paying for during March since I no longer have access to the gym... She said I could re-join the gym, but then I'd have to give another 30-day notice and then pay for April as well. It's an endless loop. They're making their money by charging people for services they no longer have access to.

This company stole $65 from me and they will not give it back. Since my gym membership was being doubled in January, I went into the YMCA on Nov. 25 and cancelled. Nowhere in the Terms and Conditions of Active and Fit Direct does it say that cancelling at the gym does not count as cancellation. In an email they stated, "Assuming you could cancel in any other way is a mistake on your part as we cannot cover all possible assumptions one may make about our service." I believe that leaving that important information out of the Terms and Conditions and then blaming the customer is unconscionable. I was mistaken that I had cancelled, I cancelled the day I was billed and explained the situation, but they have a death grip on your money once the acquire it. So I paid $35 for December and I paid the increased fee of $65 for January. They state that the monthly fee is not based on use but on access to the facility. I no longer had access to the facility past Nov. 25. All I wanted was to not be charged for January. I cancelled 33 days before January. And then I cancelled 28 days before January once I realized my mistake. But the company uses it's vague Terms and Conditions to fleece as much money as they can from the customer.