activeandfit.comReviews of activeandfit.com

They want you to cancel 2 months in advance. Otherwise they will charge you the next month

It appears my experience mirrors that of many others on this site. I signed up with this company to receive a discounted Orangetheory 8x/month membership and had what I thought was a simple question: Can I upgrade to unlimited, and what is the cost? Unfortunately, that seemingly straightforward inquiry turned into a frustrating and time-consuming ordeal. To begin with, contacting them is unnecessarily difficult—there’s no email address listed on their website, no contact form, and no chat option. I had to call in, wait on hold for an extended period, and only then was I finally given an email address. I first reached out via email in May but received no response. After following up to ask for a status update, I was met with an unhelpful and surprisingly dismissive reply. Not only was the tone unprofessional, but the information they provided was inaccurate and referred to a completely unrelated conversation from March. Despite my continued efforts, my original question still hasn’t been answered, and this has dragged on for several weeks. At this point, I’ve contacted my gym directly and will manage my membership through them moving forward. As others have noted, the minor savings are simply not worth the hassle. The customer service experience has been extremely disappointing, and I hope the company takes this feedback seriously but I am sure based on other reviews, they wont.

Don’t do it! You will get screwed. They are sneaky and rude too. It’s just a matter of time before a class action law suit.

THE WORST. I signed up with the program because of it's relationship with AARP. Trusting that AARP would have vetted any business they promoted. Active and Fit charged me two months for one month and a few days. Telling me because I signed up on the 23 of the month and opted to started that month it counted as a full month. And I could have opted to start the following month. WHAT?

This company charged me twice for several months, I tried to contact their customer service asking for a refund because of this mistake, they just told me that they do not care!!!

Cancel membership with the gym in December. They do not communicate with gyms. Terms and conditions are on bottom of page and you have to click it or you do not see it. They claim I have to contact them to cancel. For four months they have been charging me and not paying the gym. Where is that money going. Claim they can't email me terms and conditions

One of the worst websites and membership change processes ever. It's impossible to do simple tasks like reset your password, cancel, or add someone to your membership

Not only does this company have poor connections with the actual gyms the offer, they also have very poor customer service. I was charged for two F45 memberships in which the gym did honor. When calling to request a refund Active and Fit are giving the run around and contently stating to wait 3-5 days from each call I've made. It's been a month, and they are still telling me they are trying to transfer a refund for services I have not received. TRASH COMPANY AND not WORTH YOUR MONEY!!