activeandfit.comReviews of activeandfit.com

They purposefully set you up with a false sense that you have control over your membership. Then they Bill, and Bill, and Bill long after cancelation until you finally have to get a new bank or cancel your credit card. FRAUDS!

onversation with Active&Fit Direct Started on August 22, 2025 at 07:44 AM America/Los_Angeles time PDT (GMT-0700) --- 07:44 AM | Michael Hubbard: Current member 07:44 AM | Ash: Here are some of our top FAQs for current members 07:44 AM | Michael Hubbard: None of these 07:44 AM | Ash: What can I help you with? 07:44 AM | Michael Hubbard: Customer service agent 07:44 AM | Ash: Please indicate your member status before we connect you to an agent. 07:44 AM | Michael Hubbard: Existing Member 07:44 AM | Ash: For your security and to find your account, please enter the information you provided during enrollment. 07:44 AM | Ash: [App: ChatForm] 07:45 AM | Ash: The team will reply as soon as they can. 07:45 AM | Ash: Please wait while I connect you with an available agent. 07:46 AM | Roxie from Active&Fit Direct: Thank you for providing your information. How may I assist you today? 07:48 AM | Michael Hubbard: I contacted my gym by email on July 29 to cancel my membership and they responded that it was cancelled. Then I was charged for September so I disputed the payment. You have notified me today that my gym had no right to cancel my membership at my request so this charge for September remains my responsibility. 07:48 AM | Michael Hubbard: If the gym can't cancel my membership and they contacted me that it was cancelled how is this MY repsonsibility 07:51 AM | Roxie from Active&Fit Direct: I am happy to assist you with your inquiry and we apologize for the inconvenience. When you enroll into Active and Fit Direct, and then decide to cancel, you cancel on the Active and Fit Direct website, the fitness center does not advise us when members cancel. You log in, chat or call us to cancel. That is how you stop the billing that you initiated with the program. You are not being billed by the fitness center. That is how it is the members responsibility. 07:52 AM | Michael Hubbard: I am 73 years old and my wife entered hospice 6 weeks ago. Admittedly I took what I perceived to be the easiest way to end this membership. You partner with the gym and they told me it was cancelled. 07:52 AM | Michael Hubbard: YOu are being unreasonable. 07:54 AM | Roxie from Active&Fit Direct: Once again we apologize for the inconvenience, but we advise how to enroll and cancel on the terms and conditions when a member enrolls and we are very sorry to hear about your spouse. Those conditions are also advised on the checkout page. 07:54 AM | Roxie from Active&Fit Direct: Is there anything else I can assist you with today? 07:55 AM | Michael Hubbard: I know I am nothing to you and I know that this is only $38.00 to me but honestly, this is ridiculous. I hope to do everything in my power to share my story on your website, google yelp etc. 07:56 AM | Michael Hubbard: word for word. 07:56 AM | Roxie from Active&Fit Direct: We understand and are very sorry for the confusion it has caused. 07:56 AM | Roxie from Active&Fit Direct: Thanks for reaching out to us today. It has been a pleasure assisting you. If there's nothing else I can assist you with today, I wish you a great day ahead. Take Care! --- Exported from Active&Fit Direct on August 22, 2025 at 07:57 AM America/Los_Angeles time PDT (GMT-0700)

I signed up for Active&Fit Direct through Amazon’s internal employee perks. On paper, it looked great: access to multiple gyms under their “standard plan.” Reality? Completely different. I visited two gym locations listed on their site and made four attempts to use my membership. Each time, staff and even managers had no clue what Active&Fit was or how to process a membership. The gyms were listed as participants, but in practice, I was treated like an unpaying guest. When I reached out for help, their AI phone system trapped me in loops. It took multiple tries of saying “Customer Service” just to get a human on the line. When I finally spoke to someone, they refused to issue even a partial refund, despite me paying for a month and not being able to use their service once. Active&Fit Direct is falsely advertising gym partnerships they can’t deliver on, and their customer service is set up to avoid accountability. I’ll be escalating this within Amazon as well, since employees deserve to know how this company operates. Avoid this service. It’s a waste of time and money.

Where to begin? Paying for membership, denied membership with excuses “birthdate and zip code” must match… but they still keeping money as they tell you they’ve denied the gym monies owed for membership. The site incorrectly displays birthdate. CSR knows nothing. Asked for supervisor. Supervisor knew less than first rep. Straight-up ripping veterans off. Incompetence. Bait and switch business practices. Not honoring gym memberships yet still keep taking the monthly membership fees from my account for said memberships? Whoa. This company fleeces your bank account and gives you nothing but a runaround in return.

Make sure you cancel 30 days before you decide you are going to have an injury or cant go to the gym or if you decide to go directly through a gym because THEY DO NOT DO REFUNDS! Even if they can see you aren't going and you ask for a refund within a 1 day of starting and billing you are out the money. I MISSED THE CANCEL BY A DAY!!!! They refused to refund.

This company won't take a gym listing off their page after the gym had repeatedly asked them to remove them from their site for well over two years.

I had a frustrating experience with this company after canceling my subscription. Despite my cancellation at the pilates studio, they continued to charge me a monthly fee for an entire year. I've reached out for a refund, but their customer service has been unhelpful and dismissive. It's disappointing to see a company prioritize profits over customer care. I would not recommend active and fit due to their lack of accountability.

Very poor customer service. I was excited to enroll in O2 fitness from their portal, but when I went to the gym, the gym has discontinued working with them. However their portal still shows that the gym is in network. After 1 week of figuring out whether they really have this gym under contract, it turns out they don’t. But they are not refunding the money. Each time I call, they raise new tickets for refund, call the gym every single time to confirm they are not accepting active&fit, and telling me they will get back to me. But no updates, no refunds. Every time I call them and try to explain this, it takes an hour because all of the reps are highly incompetent. Took 4 months to get my refunds. It’s a shame because I joined via my employer. Plus their discounts are not that great. For planet fitness, they are charging $28/months, but instead go with PF directly since they do $15/month for 1 and $25/month for 2. I have wasted a couple of hours and had to do a lot of escalations just to make them refund me my money.