activeandfit.comReviews of activeandfit.com

I wanted a gym membership and saw that Cigna provided this as a "benefit". I read the reviews here but I thought I should roll the dice. Now, besides feeling like an idiot for not taking the reviewers seriously, I'm completely sympathetic to everyone having to post their grievances here. I was cheated out of money due to their terrible website and was billed twice. Now I'm paying them double for their terrible service (which I've promptly canceled ... my first and ONLY month). When you call customer service, you're greeted with an AI assistant which cannot give me the attention needed to rectify my issue as I was double-billed for my membership. When I was finally able to talk to a human after a 45 minute hold, they ended up being worse than the AI. No one can help me with resolving this and removing the additional charge. They stated that it's their "policy" and I should've read it in their T&C. How did I know that their poorly maintained website would double bill me? I was so frustrated after my call that I told them to cancel my membership. I'd rather go and sign up straight from the gym rather than use their horrible service. They'd rather steal money from their customers than truly try to help them. It speaks volumes about their integrity and company culture. Take heed of everyone's experience here. I'm 1,000,000% convinced they're ligitimate. NO STARS if that was an option.

I was sold a membership and charged for a month when the gym was closing. And they denied my refund when I never even got a chance to register with the gym

This company is trash. I had this program for about a year, but in the last two months my membership keeps having problems it keeps getting deactivated after a day. I reached out over 10 times via chat or phone. No solutions were provided I ended up just canceling it and they didn’t even give me a refund. Charging me 28 a month at city sport when I can just get it directly thru them for 29.99$ for any city sport nationally. Active and fit is not worth your time and money.

RIp off, if you start at the end of the month you have to pay for the whole month that you did not use...

Malicious, deceptive and lousy. I was using them to get a discount on my gym membership via my employer and while you’re using the membership it’s amazing but once you go to cancel they make your life hell. The employees are untrained and don’t give accurate information and they don’t have their customers backs at all. I was told my membership would be canceled after multiple unsuccessful attempts online, and not charged again, neither actions were done. I was charged again and when I called back for a refund, they basically said they could not and there wasn’t anything else that they could do. I was called back by a supervisor a month later and she proceeded to argue with me the entire call and dispute what I was saying and denied to give me a refund. I will never use them again and advise everyone else to not as well. I wish I could complain more about them but buyer beware

awful service. I signed up and never got a membership. Reported them as fraud to my credit card company

I have never signed up for membership at the end of the month and I’m responsible payment for that entire month. When I signed up at other fitness facilities at the end of the month, I was charged for the next full month. For example, if I signed up on 7/25, I was charged for 7/25 - 8/25. This is the first time that I signed up on 7/25 and was charged for the unused days from 7/1-7/24. Whoever is the genius who thought of this should go back to school and repeat their education all over again.

I went to the gym, discontinued my gym membership, tried to log into my active and fit app, said I didn't have an account so I called the gym and they told me it should cancel. I waited a month, they charged me so I googled the number, called them and they couldn't verify me, then I was transferred to a representative where I told her the issues I was having and asked if we could refund the money. She asked her supervisor, came back and told me due to the conditions of my contract they couldn't refund me....its ridiculous, I tried many times, many avenues, yet they are not forgiving....I will never use them again.