activeandfit.comReviews of activeandfit.com

This is the worst customer service I have experienced. I bought a 4-class pass membership to Club Pilates in February. They charged me for 2 months plus the enrollment fee. It took multiple calls to get it activated. Now we are in March, though I paid for 2 months, the gym while they are nice and helpful, can't seem to see my payment and so unable to avail the class. I have called ActiveandFit multiple times and came across the worst IVR Still struggling!

If I could give 0 I would. This website is a SCAM. Please be aware everyone not to order from this site! The money they take for any item they automatically use to sign you up to a membership then try take money off you every 2 weeks and no items get sent it’s all a SCAM. Please do not order!

Horrible service/management. Long story short .. i have paid my 200$ for the whole year and selected a club that was on there as an option however that club was not participating in the program anymore so i have been trying to email them , call them , left voicemails anything possible i can for them to switch me to another club so i can start working out and nothing. I demanded my refund but still nothing, as my bank wants me to get in contact with merchant first. Do not go with this company unless you want to be scammed or deal with issues. It has been so stressful not being able to go to the gym and receive what i paid for. Do NOT recommend this company! Stay away!

I recently enrolled with for gym memberships. While I was excited about the prospect of using their services, I encountered some issues. Upon enrolling, I faced challenges with my gym membership, and unfortunately, the process wasn't as smooth as I had hoped. To address these concerns, I attempted to contact their customer service. However, I was disappointed to find that after calling, My call was directed to Customer Representative but he/she didn't speak a work while I could hear giggle when I confronted them that I know someone is on the other line, there was no response from the other end. It left me feeling frustrated and concerned about the professionalism of the service. I believe that effective communication is crucial for customer satisfaction, and the lack of response from Active and Fit's customer service was quite unprofessional. I'm currently in the process of trying to resolve these issues, and I wanted to share this experience with everyone in case you were considering enrolling with them as well.

Golds gym cancelled A&F in Oct and informed me at the end of Oct. I had to renegotiate GG contract and pay out of pocket. A&F went ahead and charged me for Nov anyways and will not return my money. This organization is nothing more that a crooked Coop. I'm writing my State DA.

SHADY. take your money and give you no membership. Cesar (7357) is the rudest worst customer service member ive ever experienced. Refused to give me manager contact info despite confirming they exist. Paid $200 to not even get gym membership

DO NOT use them! They have a major security issue and WILL NOT take accountability for their systematic issues and made it clear they do not plan to fix it.

 I was charged for the same service on two different cards for a services that cannot be shared. The services were on two separate accounts that had my identical name, dob, and contact details. Their subscription model is based on a per person usage, meaning even a spouse needs their own subscription. Somehow, both accounts exit with two separate payment options. I was under the impression they were for the same account as they were charged on different dates and never thought twice, and trusting them for the last years, didnt make me think twice since I would see $20 dollar charges every now and then. I finally caught it because their premium increase flagging my card the same day they took out money from my other card. I tried to retrieve my login information online and it said I did not exist. After getting ahold of an agent, I came to find out I am under their system twice. They can't explain how I ended up with two accounts and can't guarantee this won't happen again because "they don't create the accounts themselves”. They refused to reimburse me for an error their system should have caught before the second account was even created. Their reasoning is that even if their customers don't use it their subscriptions, they still charge them. That I get. What I don't get is why there was even a second account under my exact name, dob, and address, and why did their system not stop it or catch it. I was then told that there is nothing they can do to prevent this from happening again, even if its someone fraudulently opens another account under my name. I have been a victim of identity theft before and personally this is nothing to play around with and I hope that at least I raised enough concern for someone their company to fix it!

My only local gym closed without any notice and stated we would be refunded if we were part of a third party membership (such as this). I was charged for the month, and contacted chat customer service "Glen". I kindly asked for a refund, stating the situation that was out of my hands. I was told there were other gyms available in my area (next closest was 33 miles away) and that I would be denied a refund. I explained this was not my choice and this was not reasonable. Customer service was extremely rude and had an attitude for the duration of my contact with them. Do not deal with this company.