activeandfit.comReviews of activeandfit.com

We travel a lot and this used to be a great option for us! They recently changed their program and it is garbage now. We played by their rules and logged in on the first of the month to change our gym. You can only do this on the first. You can not do this on their website because the buttons don’t work and it’s full of dead links. You have to call. Expect to wait at least an hour to talk to someone. The lady on the phone told us we would have to pay an additional fee to change our primary gym on the first. This isn’t part of their stipulations, we politely asked her why as that isn’t written anywhere and we were doing our best to make this work and follow their policies because we’ve liked the program in the past. She hung up on us. I called back and waited another 45 min before giving up. Really disappointing to see what’s happened to this program.

Changing to only one gym is ridiculous when it was promised as multiple gyms.

One gym a month for $28 and extra gyms for $23 each. Definitely no longer worth it. You also must prepay a month in advance every month. Customer service is horrible, long wait times with not even an attempt to resolve the issue. Save your money.

Trash. Used to be great but now you're locked into one gym. Also screwed me out of the month because they auto selected a gym I never go to as my new primary and are trying to charge me extra for the one I want. Customer service non-existent. Just get a membership with your local gym. If travel is important to you, get an LA membership.

Not worth the membership and charges more than most monthly gym memberships. New policy Only supports one gym membership and has become very unimpressive program indeed. Just join the gym during deal days etc

Horrible customer service. These people literally do not listen and just parrot whatever talking points they most recently have. I was trying to update my name in the gym's system but it was only editable on AFD's side, but their rep instead offered to switch my gym, which I never asked for. When I pushed, they basically said it was impossible and they didn't seem to care.

I signed up for Active&Fit Direct through my AAA membership. I had it for a month. I didn't get to use it because I got sick with covid. Then I got a fraud charge on my account that I use to pay for the membership. When the card declined, they canceled the account and would not allow me to reinstate it. They said I have to pay the $90 enrollment fee all over again instead of just reinstating the membership with my new card number. Such a scam!

Changed there whole business model now it's 28 for 1 just 1 gym and if you want to add another it's 23 extra per gym membership. Trash