activeandfit.comReviews of activeandfit.com

This company is a scam, they billed me twice per month for the same member ship and refused to refund me after acknowledging this should have never happened. Support is non existent. Run away as fast as you can.

I would give them zero stars if I could! Absolutely horrible company to use. I registered with them because in the beginning you were able to use multiple gyms. However, they changed this a few months ago. I called many times to cancel my membership and was hung up on. I emailed them to cancel the membership and they responded a month after. On top of that, they charge you two months ahead of time when you first sign up for membership. I asked for a refund and again after one month of not hearing from them I had to follow up with them via email since I couldn’t get a hold of them on the phone and they denied my refund. Horrible customer service and they charge you for unfair charges

Serious Concerns Regarding Recent Program Changes I am writing to express my complete dissatisfaction with the recent changes to your program. The one key advantage that set your program apart has been removed, leaving us with a service that is far less valuable. Frankly, working directly with the gym is now a much more cost-effective option. It’s clear that these changes have taken advantage of your customers, and as someone who oversees the Florida Blue insurance selection for our company, I find this approach deeply concerning. I will be notifying others about the misleading nature of your program. This situation is disappointing, and I urge you to reconsider these changes in the interest of maintaining the trust and satisfaction of your customers. Sincerely, Terence O'Leary

There is a trend these days where customer service agents use the Terms & Conditions as a reason to treat customers in a derogatory manner. This company is one of those companies. Their Terms & Conditions is unfair to begin with. At this point, we all ought to have our own home gym station because it’s very hard to find a gym with ethical business practices.

Join at your own risk...easy to get in almost impossible to get out! After shifting gym membership to health care insurance provider June 1, it was insultingly impossible to reach to cancel by phone. 6 calls in June and July with wait times of 20 to 30 minutes before I hung up. Finally got through today, and was told by a arrogant and brassy CS agent that "we are easy to leave". They excel at complicating cancellation to show revenue were it was not earned. Remedy coming from a bank card claim. Don't roll over for this company.

I cancelled my membership in April. I looked at my account and I had the $25 maintenance fee. This is not uncommon because it happened to my child. It's 2 am and I'm annoyed by this. How is your payment information STILL on file and you no longer have an account? This is that mess that makes you tell people to run and ruin very fast. If I had known then what I know now I wouldn't have. Now I have yet to deal with the customer service but reading the reviews I'm not hopeful that it will be a positive experience. I think they don't expect people to view their accounts to see that they are being charged for something they don't have. Also it makes the gym that you had a membership with look bad. Either I'll go on post or I just won't go. The times we are living in people can't be just like oh it's only $25. I'm going to call Active and Fit and also call the gym I USED to belong to. Obviously they DON'T care as they have 98% 1* reviews. USAA and other companies might want to take a look at this as well. Disappointed Customer

Yes I do wish I could give ZERO stars. I've been a member and like others I was using a few different gyms - ok they realized that model of business doesn't work. As an entrepreneur I get it. So I started going only to one gym before the switch and they said they'll assign you to the one you go to most. They did not. Then i had to chat with a bot and get hung up on after waiting on hold for a human being only to see later they switched me...to the OTHER gym i WASN'T going to! I called and finally got a human and they kept trying to tell me I would have to wait and switch it and pay extra and get refunded later blah blah blah. He said they can't switch me except they are the only ones who had - TWICE - up to that point so whaaaaat? I clarified that for him and he hung up the phone in my face. I immediately cancelled the membership. NO CUSTOMER SERVICE JUST A BIG SCAM - STAY AWAY FROM IT!

The whole point of this program before I joined was to have access to standard gyms at one price per month, now its $28 for one standard gym and if you want to go to other standard gyms, its an additional $23 on top of $28. Crazy right!! No point of having a membership with active and fit anymore... Just give your money directly to the gyms instead.