activeandfit.comReviews of activeandfit.com

Absolutely deceitful. I wish I had read these reviews before signing up. Seemed like a dream come true to save money on my monthly gym membership, however they deceptively hide in the middle of their terms and conditions that you are billed for the month you sign up on the day you sign up. So if you, like me, sign up for a membership on the 29th then two days later it disappears and they do not offer refunds. The first agent I talked to was saying that she doesn’t get any benefits or paid well at her job and that she’s filing personally for bankruptcy. The second senior agent she passed me along to actually hung up on me which is a first. Don’t support a company that doesn’t treat their workers well, because in turn they will treat you with no respect.

After filing Dispute with my CC they canceled my membership effective July 31 however I had already paid through August So on August 1 I had to rejoin and again pay for 2 months When I call about my refund I am told my bank needs to contact them because of the dispute I have sent numerous emails and snail mails showing no dispute but they won't accept it. They got their money so how there be a dispute? Last time I talked to them they mentioned PayPal which has nothing to do with it. My CC said they don't call companies only sends documentation via email I will probably never see my $55 Why did I rejoin? The gym had a joining fee of $80

I was an Active and Fit customer for a few years. I used to love it, but they changed how the program works in August of '24. You used to be able to work out at multiple gyms which was perfect for travelers or someone that likes working out at different gyms for whatever reason(s). Now they charge additional fees for adding gyms, their website has bugs, it's hard to navigate and trying to call them you WILL NOT GET A PERSON it's an automated voice that really doesn't answer your questions! All these folks that wrote negative reviews aren't lying. This company got away with one of the biggest bait and switch scams that I have ever seen in my opinion. They didn't even have the decency or courtesy for it's members to be grand fathered in to avoid these additional fees which it's quite hefty and in fact $20 to add a gym and that it's monthly by the way. I am not not sure if they were losing money or got greedy but not unless their plan is cheaper then your gym ITS SIMPLY NOT WORTH IT. That's about as an honest review that I can write.

They allowed me to sign up for a gym that does not accept Active & Fit members and then refused to refund me after spending over an hour on the phone with them total (most of which was on hold). The supervisor I spoke to was very rude and unhelpful. Her suggestion was that I could sign up with another gym in their network with the next closest one that participates being 30+ minutes away from me. It was an incredibly frustrating experience.

Highly unsatisfactory experience with their customer service department. Despite making five attempts to resolve issues with my account, I received no follow-up via phone or email. The company claimed the matter had been escalated to management, yet there was no accountability in their communications, the interactions were unprofessional and ZERO response. I spoke with Manager Stephanie today, who was notably unhelpful, indifferent, and appeared distracted during our conversation. It is evident that there is a lack of proper staff training, and despite providing a doctor's note and relevant documentation, there was no willingness to accommodate or address my concerns or to further improve their customer service department. Even if the cost savings seem appealing, I would strongly advise against using this company as their customer service is severely lacking and unfortunately extremely difficult to work with, starting with the management staff.

The worst most fraudulent company NEVER sign up with this, they LIE they switch you to cheaper gyms and cancel memberships with no notice or authorization. A complete sham, NEVER use them!!!!!

Unbelievable cancellation practice. I cancelled the gym I had their membership through, after I emailed them asking to cancel. Then they proceeded to charge me and keep my account active. This company is unethical.

Too many websites that don't help you make sure you have the right one for the account. Terrible customer service, the representatives don't listen to what you have to say. The website said, "The information you have provided does not match our records" but charged me for a year for an account I couldn't access because of there isn't a record of my information to recover an account.