Active.comReviews of active.com

Extortion. I would like to start a class action law suit against this company. They claim I signed up for this while being aware of the terms yet they cannot provide a terms contract. You must never, Under no circumstances, use this company ever

I had an in person race out of state I signed up for and with everything going on this was the first time I purchased insurance (thinking I was doing the right thing) just in case with everything going on, you know 2020. However the race was just switched to virtual which I refuse to pay for that and apparently the people hosting the race are giving refunds but of course active is not refunding me my insurance cost. They are by far the worst company to deal with and their customer service is not at all helpful nor empathetic just basically said no refund and sent a link to the details.

I wish there was a”zero” It’s almost pointless to write this because it seems like most of us has the same complaint. This is year two of charging me a membership fee. This time is extra special because they replied to my request for refund and cancelation with “thanks for giving our membership another try” Now riddle me this, why did they charge me in the first place if I didn’t have a membership to start with?

Registered for Ironman 70.3 Cascais 2020 including photo service and medal engraving. Paid for it all, but then the event was pushed to 2021 and I received a link to resign in all good, but now I have to pay all over for the photo service and the medal engraving...! Have submitted a ticket 10 days ago and haven’t heard back at all. I feel tricked and are very disappointed.

An appalling company that has tried said it could be up to the end of January until I get my money back for an event cancelled over 6 months ago. Not only that they are charging me for just to return my own money to me I will never use active for a ride again

Total scam. Have zero intention of paying back for cancelled or postponed events. Saying it has to be 24hrs before the event. The event is postponed until next year and I can no longer attend. If that doesn’t count what actually does. Avoid.

Signed up with Active.com for the Essex Velo on a Fast Track package. Received confirmation from the of the cancellation in September (see below) and a simple statement that a refund of just 45% of any fees paid would be coming to participants. This is a scam and people who have paid should push back through credit card providers with this company. They also cancelled Velo Birmingham and took everyone's registration fees to cover 'their considerable costs incurred'. To make it worse they have also highlighted that the insurance I purchased with the event (which I think is linked to them) will not cover me!! The more people that highlight these sharp practices the better Velo Statement One of the key reasons for making this announcement with just under six months to go until the event was that we still have a considerable number of entry places left to fill. We were initially confident of selling the balance of entries over the coming summer months, however the escalating Covid-19 pandemic has meant we are unable to rely on these sales to cover the significant cost of staging this event. To compound matters, the important operational planning we should be undertaking is now severely compromised by the restrictions we are now all facing. You may be aware that some major mass participation events have pushed back their dates back to September or October in the hope that restrictions will be lifted and they will be able to take place on their re-scheduled dates. The main difference between these events and the inaugural Vélo Essex is that these events are either already sold out or logistically less demanding. Whilst we carry extensive business interruption and event cancellation insurance, unfortunately, as is common with many mass participation events, none of these policies cover the unprecedented circumstances we find ourselves in.

As everyone else has said, they sneak charges in after you sign up for a race. Ridiculous.