Richard S.
Bolton Marathon, Active, Booking Protect Scam
I entered Bolton Marathon, paid for booking protect through active.com. Bolton Marathon director Richard Smith then disappeared, set up a new company move house and walked away with the money for Bolton Marathon, no effort to deliver an event for 2022! I contacted Active to explain this, and say that reports had gone into Action Fraud, but they said I had to contact the organiser, which I explained I had been trying to across all channels for a few months, he ignores everything even when I can tell it has been seen. I contacted booking protect, which I purchased through Active at point if booking, they said they don't partner with active as they do it in house now, so I contacted Active who said it's booking protect and if they don't refund it contact the organiser! I am sick of getting fobbed to a bone existent organiser that has pocketed all the money, set himself up with a new life, and Active simply don't care and keep fobbing me off. Active sold me a fake insurance, for a fake event and will not help in anyway. I definitely won't be booking through active.com anymore! Feeling extremely let down and ripped off.