Active.comReviews of active.com

Active misleads customers into signing up for a junk program with an annual membership fee of $99.95 after they sign up for a race.

I used my credit card to register for a swimming event and somehow Active.com got hold of it and charged me $89.00 for an unwanted "membership." These people are crooks. They don't answer the phone, nor do they respond to emails. I hope I have succesfully cancelled this bogus membership, but with creeps like this you never know for sure

0 stars. This website is a complete scam. Waste of money and time. Paid for “insurance policy” to run. Run has not happened. It has now been rescheduled 3 times the literal day before. No refund, and no one to get ahold of at customer service. Horrible.

In the United States, companies are allowed to have NON-REFUNDABLE policies. If you sign up for a race through Active.com or through Rock N' Roll, you'll never be able to get a refund if you want to cancel. Do you ever wonder where the money goes when a company creates a no-refund policy? I personally believe organizations that have NON-REFUNDABLE policies are scams. I mistakenly signed up for the wrong race; I realize it was my fault, and I clearly signed the paperwork that says no refunds are allowed. I will never run a Rock N'Roll Marathon again, and I will never run a race through Active.com again. My advice to event organizers: give people their money back and don't create non-refundable policies that allow you to exploit customers who have a legitimate reason to cancel their participation in an event. I believe that good companies will always issue refunds to their customers and don't have policies where they can pocket their clients' money. It's mean spirited and bad for business in my opinion.

This is a complete scam. In order to volunteer at a youth event, I signed up for their service in order to gain entry and they automatically enrolled me in a program that costs $89 a year. With automatic renewal, and no way to contact them. Obviously, they have a lot of problems because they have an entire page devoted to telling you how they will dispute any credit card charge back and have horrible reviews. These are bad

Terrible customer service. How can you have a $100 + million business and not have anyone to answer your 800 customer service line? I would not use this website if my daughters school didnt use it. Terrible. Do not use if you dont have to.

Set up decent web site you falls. You mob are just hard work. I hate using active web site. Don't deserve to be in business!

The absolute worst scam. Active.com uses devious and predatory practices to fool people into signing up for memberships unintentionally and makes it impossible to cancel. They should be sued and shut down.