Danny A.
Stay away!! A huge scam
Stay away from this place! The one star reviews here tell all. The website promises one price, and then there are up charges in the fine print. What a horrible scam. I purchased in advance and was promised one price that I paid in full in advance. When I arrived, I was forced to put another $235 deposit down (which was more than half of the original rental fee!!) and was told I'd get it back 14 business days after I returned the car. I take my trip, return my car, and wait patiently for 15 business days to find that no deposit was returned to my account. I called, and the first person I spoke with repeated the line "That's a deposit and you'll get it back after 14 business days" and when I informed him that it was the 15th day, he changed tact and told me that was an insurance fee, which I was told was waived. The person on the phone started to get very rude, and so I asked for his name and to speak to a manager, and he actually hung up on me! I called back, and was immediately place on indefinite hold. Blood starting to boil, I called back, was put on hold, called back again, and was told I was being put through to a manager. I have no idea what sort of "manager" I was put through to, but he was even ruder than the first guy, telling me that I was never told what I was told about the insurance being waived or the 14 business day return of a deposit. By this point I was done, and this "business leader" had the nerve to actually try to correct me on my lack of politeness, and told me that I could take it up with my credit card and dispute it with them! I was so flabbergasted and angry I was physically shaking! Stay away!!! These people do not know how to treat customers, whatsoever. I wouldn't be surprised if they respond to this review with more rudeness, or trying to make me out like I'm a stupid, which is how they treated me on the phone. By the way, don't just go on my word alone. Check out the other one star reviews here and the complaints on the Better Business Bureau.