actionrac.comReviews of actionrac.com

ABSOLUTE CROOKS - do not ever rent from them!! They also trade under NUC car hire. We booked them through DISCOVER CARS who don’t seem to vet any of ‘their’ car hire companies. The agent CHRISTOPHER (so he claimed in our case but could not tell his last name 🤔), ripped us off FORCING us to pay an extra $212 for extra liability insurance (so he said) even though we had paid it prior to DISCOVER CARS + we have an extra annual car hire excess insurance that worked with THRIFTY the week before and said WORLDWIDE but he said it did not cover the US !! Instead he claimed that this was just luggage insurance in case it got stolen? Bottom line he wouldn’t rent us the car until we had paid him the $212 which made the rental more expensive than a quick and easy one in the Terminal (like THRIFTY). He definitely took advantage that we were off-site and it was 9:47pm and I was alone with my 12 year old daughter (so no alternative rental company around). AND he then tried to force the highway pass fee of $13/ day on us even though we were only going to Daytona beach, staying there 2 weeks and then heading back to Orlando. He said we could not avoid the tolls (absolute untrue ! As we did and easily !) and the booths were not manned, so for every control we passed (which could be 5 from Orlando to Daytona) we would have to pay $25 penalty to him upon return + actual toll fee. Plus he wanted to add an extra CDW for $15/ day. UNBELIEVABLE!!! When I question him as to why, he just kept saying ‘is that all mam’? To get rid of us. He also made us sign this ridiculous $250 penalty note in case of sand & food in the car to which I asked of what he classified as ‘dirty’? How many grains of sand? We then got the most basic car - probably as revenge- which did not even have a door fob, just a key. We reported the issue during the rental period to DISCOVER CARS but no help. We challenged the same agent CHRISTOPHER at drop-off on his unjustified charges and he gave different explanations (so he evidently could not remember the many different lies he tells to get extra money). I asked for a check-out report which he said was sent as we spoke. I never received it until last week after chasing DISCOVER CARS repeatedly. We had however confirmed with Harold, who checked the car that all was 👍, but when he saw us talking to him he came out and gestured us to go away. So shady, fraudulent, rude and far more expensive. DONT EVER RENT YOUR CAR THERE and support their FRAUD!!! I have reported them further to VISIT ORLANDO who is taking this seriously as it’s a bad first impression of Orlando and Florida, so no anyone reading this with similar experience- write to them too to close down fraudsters like ACTION/ NUC car rental !!!

Do NOT rent from this company!They try to get you to sign up for an expensive plan to "cover" toll roads.We opted out of the plan and were careful to avoid toll roads.  Added "avoid tolls" to our Google Maps and had five adults in the car watching carefully for toll roads.We did NOT ever get on a toll road during our one week stay in the Orlando area.Imagine our surprise a month later when we got a bill for 126.81 with a note listing several supposed toll infractions!No photo image of the license plate, just their word against ours.  We started a credit card dispute and are still working on that.  We (and they) have no PROOF that we didnt go through toll roads.I called E Pass in Florida and unfortunately there is no photo image of the license plate passing into a toll zone.  This is because their cars have a "transponder" built in.They listed the WRONG make and model car, and got the DATES completely wrong of when we were thereThis is outrageous and extremely frustrating!Do NOT, I repeat, do NOT rent from Action Car Rentals (NU car rentals) in Orlando Florida or they will be sure to scam you like they scammed us.

BEWARE! This rental company will come and take your rental middle of the night while under a contract and after you PAID without you knowing until you go to leave for a day of fun at Disney World only to find your rental MISSING! This is what they did to me after I extended, after they charged my credit card, after I signed a new contract. Went to leave to one of the Disney Theme parks and car was GONE. Yes GONE. I had one of the resort employees get a couple security guards to check all over in front of my tower but the cars were all gone as people had left for that day already so the parking lots were empty. No o w was answering at the rental car company even when pressing their “option 3” as if something were wrong. Let’s suppose you had an emergency with the car and needed their assistance…no one answered. Security guards called Orange County police to get them involved because we all thought someone stole the rental. It wasn’t until I looked on my missed calls on my phone and saw a Tampa Fl phone number on it and called to see who it was and what that call was about that I learned it was an employee of Action Rental Car informed me that he was an employee of Action and stated “the manager tried to contact me and coulda they came and took the car”. Why would a manager or company take a rental after being charged and renewing a extended week?! And because they couldn’t reach me they TOOK THE RENTAL?! AND BEWARE THEY ALSO GO BY THE NAME OF NÜ WHEN BOOKING!! I INSTANTLY REACHED OUT TO MY CREDIT CARD COMPANY TO REPORT THE CHARGE BECAUSE I HAHE SO MUCH CONFIRMATION AND PROOF! Lyft and Uber was not more than $6 to any of the theme parks of staying beyond the Disney World sign and go with the “wait”. The 10 minutes wait is not really 10 minutes because there are many Lyft and Uber drivers waiting all around that area and you get a driver right away and they are only 3 minutes away. Just a Tip ;) And to the airport with same weight was only $23. So in case anyone is wondering what we did for the second week we were at Disney/Orlando….Oh and you don’t have to pay gas :D ALSO THIS RENTAL COMPANY IS NOT AT THE AIRPORT, it is off sight and you have to wait for about 20 minutes for a shuttle to bring you and the weight once you get there is REDICULOUS because everyone rushes to get off the shuttle to be the first in line and there is only two employees checking you in for your reservation, and a full shuttle even in slow months (we went beginning of November for 2 weeks). DEFINITELY SPEND A LITTLE MORE AND GO WITH A KNOWN RENTAL CAR COMPANY. ***Photos of my FULLY PREPAID reservation for car rental through Priceline where I paid online through Priceline, other receipts and confirmations are after I spoke with someone directly from Action/NÜ and extended, and signed and dated AND PAID for the week extension!! And you can see the charge on my online statement I was indeed charged after I signed and initialed for the extension and received an email confirmation. BEWARE BEWARE BEWARE BEWARE….RENT AT YOUR OWN RISK ⚠️

After reading the previous reviews, everything said about them is true. You are NOT going to get your deposit back. They are a crooked company

I wish I could have given them no stars but one is the lowest I can go. They have 0% customer service and are thieves. DO NOT RENT FROM THIS COMPANY!!!!!

So Action Car's are STILL TAKING MONEY FROM MY CREDIT CARD 3months after our return. No email. No reason why. Just helping themselves to my credit card details they have held, for months after,then keep extracting money from it. Another £124 gone today. THIS IS FRAUD. They will not answer emails,phone calls (I'm from the UK). Well ACTION CAR RENTALS...YOU CAN'T TAKE ANYMORE because I have blocked my card. British people, I beg you NOT TO USE THIS COMPANY. AND PLEASE BE AWARE, they run under the name of NU Car Rentals and Action Car Rentals. These are the biggest scam company out there.

PRICELINE/NU CAR RENTALS/ACTION CAR RENTALS CON ARTISTS!!!!! Booked an Orlando car rental through Priceline and NU Car Rental and Action Car Rental, what an absolute RIP-OFF!!!! Priceline(ref 553-065-713-38) quoted me $811.05 (£648.76) for 16 days car rental which I THOUGHT was a good price! That’s where I went wrong.Picked the car up from Action Car Rental McCoy Road, where surprise surprise, the TOTAL cost of the rental went up to $1466.57!!!!!!! Numerous “Add-ons” charged, APO concession fee $63.63(what’s that), licence rec fee $52.64, Fl surcharge $32.80, customer facility charge $56.00, Road side $63.84, loss damage waiver $399.84 Then on top of that I was told that every toll infraction would cost $25 each ( bearing in mind most tolls are “charged by tag” so I was obliged to go for the prepaid tolls @ $11.99 per day ($191.84). Basically my “bargain” car rental cost more than doubled!! On top of that the car was filthy, covered in dents and scratches (which I had to mark on an IPad or I’d be charged for them). I was told that I had been charged a $200 deposit refundable when I returned the car) although this is not shown on the paperwork. When I returned the car, again I was told that the $200 deposit would be returned to my credit card- of course it hasn’t)!! In future I will stick with my usual rental company Holiday Rentals, and vow NEVER a to use Priceline, NU or Action car rentals who are in my opinion RIP-OFF merchants!!!!!! (By association)!!! (MCO282091 - 6090931145NU)

DO NOT rent from them, they are crooks & liars, especially their manager, Mike (if that's his real name) because he would not give us his full name. We rented a Premium SUV and they put us in a mini-van because they no longer had the vehicle that we had paid for & reserved months before. Now we are trying to get a refund for this downgrade; and we are being given the run around.