Brian J.
Critical design flaw with little engineering support.
Our company bought a GCF 1700 furnace for metal heat treatments. They earned a star because temperature control and uniformity is good, but it is an utter failure for its cooling system. We spent almost a year troubleshooting issues with no progress. Then we heard from other owners of the same furnace that the welds around the water jacket leak water into the chamber. We searched out leaks and did the weld repair at our own expense, but new leaks keep popping through the water cooling jacket. Technical support has been nonexistent, their user manuals are incorrect on almost every page, and we have now spent almost double the cost of the furnace repairing it and it still doesn't work. Our metal oxidizes so badly it sometimes vaporizes entirely. The company's approach has been "once you buy it, it's your problem."
Response from Across InternationalJun 30, 2023
We sincerely apologize for the trouble you had experienced. Customer service is our top priority. Please allow us the opportunity to correct any problems by contacting us at 888-988-0899. Thank you and we look forward to resolving any concerns.