The survey about USAA Claim was extremely long, rambling, not many questions did not allow for answer to direct the correct timeline of claim process and repair timeline.
Response from ACOPFeb 16, 2026
Thank you for taking the time to let us know how we can improve.
CF
CFinFLA
Taking full surveys for $0
I've been asking for technical help and getting none, been taking surveys through to 100% and getting error messages at the end with $0 compensation. Looks like ACOP gathers information without paying. Avoid this site. Technical issues can't be resolved and participants aren't heard.
Response from ACOPDec 23, 2025
Thank you for letting us know you have had some issues with our surveys. Technical issues do come up from time to time unfortunately. We try our best to make it right. Please reach out to Zendesk when you have issues. We have a team of real people waiting to help.
BP
Brandy P.
Scammy
Scammy. I started using this survey website recently and was approved for a product test. I received the product and completed the after survey and was never credited the points for it. I reached out and received an email saying they were looking into it. I waited weeks in between following up and never received another reply. Then to add to that I finally reached enough for my first cash out but, of course, never received my payment. This survey site is not reliable and definitely not worth wasting your time on.
And their reply shows just how crappy they are. Lol. Do NOT waste your time with them .
Response from ACOPDec 18, 2025
We regret this study was a bad experience. Thank you for making us aware of the situation. We are working to improve this for the future.
OM
Olivia M.
Did not honor the points promised
I received an email claiming I would receive 900 points for completing the survey and only received 162.
Response from ACOPJul 11, 2025
Hi Olivia
We looked into your recent history and found the payment of 162 points you mentioned. This was one of our partner surveys. By joining these extended opportunities, you’ll be routed through a quick series of screening surveys to see if you qualify for additional paid surveys—outside the American Consumer Opinion® platform. We have a really great blog that explains these types of studies.
https://www.acop.com/blog/importance-routing/
KE
Kevin
How The Mighty Have Fallen
Once a great site, now you barely qualify, for surveys, and even when you do, good luck getting your points. You conveniently don't qualify after you finish, and the survey oppsie doodles upon submission. Then they outright LIE to you about it. I was told their crap AI pairs with random surveys, so initial e-mails don't have point values on them. LOL. The e-mail I used clearly stated survey reference and point value. Guess they weren't expecting me to bring the receipts. It's a clear case of bait-and-switch. Take this survey, tee hee. Nah, just kidding. Have this random one that you won't qualify for after completion.
EU
Eumar
Ich habe auf meinem Konto 9,86$…
Ich habe auf meinem Konto 9,86$ gesammelt. Kurz vor der Auszahlung sperrt ACOP mich mit der Begründung "Verstoß gegen Richtlinien". Meine Erwiderungen wurden nicht beantwortet. Da ich den Vorwurf für unbegründet halte, sieht das für mich nach einen Betrug aus.
TD
TD
Davi James at customer service is not…
Davi James at customer service is not helpful at all! And he's the only one who ever reponds back to my emails for months now. Davi is supposedly a Panel Experienced Coordinator but always says the same thing when I have issues with a survey never helping or crediting me for time spent.
FU
funkymover
YET AGIAN
YET AGIAN, 3 SURVEYS TODAY COMPLETED, 3 TIMES I DID NOT GET THE REWARD,, 3 TIMES I REPORT THEM AND NO SURPRISE, DAVI JAMES, GIVES ME THE SAME LIE , TO SCAM ME OUT OF THE REWARD. I ANSWERED EVERY DAMN QUESTION AND SUBMITTED THEM, AND YET THIS DAVI, NEVER ONCE THINKS SOMETHING MIGHT BE WRONG, WHY DOES THIS GUY REPORT THESE IF HE IS NOT COMPLETING THEM,, NO,, HE NEVER THINKS SOMETHING MIGHT BE WRONG,, ITS ALWAYS ME , NOT QUALFING,, ME GETTING SCREENED OUT,, EVEN WHEN I GET SCREEN SHOTS SHOWING THE , THANK YOU FOR COMPLETING THE SURVEY,,, HE WILL STILL LIE AND SAY I GOT SCREENED OUT .. THIS GUY IS A SCAMMER
After reviewing your account records, I see that you did not qualify for the longer survey for 96YNV2B, 5NYYQey.
You may have been routed to a different opportunity to complete a survey after you were disqualified from the study mentioned above. In those cases, the survey reference number you did qualify for will appear in your survey history on your my account page, and the survey referenced above will not