Acme ToolsReviews of acmetools.com

Before I placed any order, I called acme tools to verify they could ship to my address. I explained how I had previously purchased something online and I had to meet them at a gas station because they couldn't make it to my house. The lady said yes they could definitely deliver to my house. I paid the extra $70 for the liftgate service when I made my order Wednesday. I'm a single woman working full time taking care of my dementia ridden mother with two acres to mow on a hill. It's now warming up and been raining non-stop here and my yard is a jungle. I was putting off push mowing because it took me 8 days last time and I was waiting for this mower to arrive that I spent over $5,000 on. On friday, the delivery company called me in the morning and told me they couldn't deliver to me. They asked could I come get it. I said no I paid the extra money because I have no way to get it to my house or off of any large truck which is why I needed the liftgate service. The lady working for the delivery company said they don't even have a truck that does that. Now it's been two days and I'm still just waiting to see if they can get it to me or if I have to wait days or weeks to get my money back so I can finally get another mower. I'm literally going to spend every waking minute either working at my job or mowing my lawn because they messed up my order after I paid the extra money. They should really do some research on their own company and figure out what they can and cannot do and stop promising customers things they cannot fulfill, especially when they're going to charge us extra money. This is such an absurd situation and they have literally ruined the following weeks in my life as I will be struggling to maintain my yard and try to purchase another mower while waiting to get my money back and figure out what to do.

I would rate them at zero, but I had to pick one star. My daughter order me a Stanley tool tote/organizer that is on wheels. The first issue was it was to be a Christmas gift but did not arrive until early/mid January. I did not open the box, as there was no visible damage. However, with the weather warming, I opened it to begin spring cleaning efforts only to find the one side was shattered. Acne’s response was its past 30 days, call Stanley. Stanley was not responsible for the packaging of the unit, Acme was. Will never buy from them, too many other companies out there who are much more customer focused.

Had a great experience with Acme Tools. Ordered a package of Dewalt tools. They provided me with the tracking information. Tools arrived in four days just as their email and the tracking number said. Ordered on March 2nd, received on March 6th. Would definitely do business with them again. Smooth experience.

Took my money and said they shipped the item. Nothing was shipped. Nothing was delivered. Nothing has been done to guarantee my satisfaction from a family owned company since 1948. They are fake. They are thieves. They do not care

Absolutely terrible customer service!!! DO NOT PURCHASE FROM THIS COMPANY!

Customer service is MIA. I ordered 3 items. One was not in stock, I was not made aware of this until they had prepared 2 items for shipping. Tried to cancel the 3rd item, removed it from my order and emailed customer service not to send it due to I went elsewhere because I needed it to finish a project. They sent it anyway weeks later. No problem, I will not be returning.

Item listed as new. Came in with sawdust, dented and scratches all over it. Would not recommend buying from Acme tools.

Man, I can honestly say that I am so so surprised to look up trust pilot so I could leave a review for Acme tools and find all these horrible reviews. All I can say is that my experience was flawless. I ordered some extremely hard hard to get DeWalt nails that aren’t available hardly anywhere. It was a huge order Wayne probably 300 pounds. They gave me free delivery and it was here within three or four days the entire order they kept me apprised of the entire situation and I could not be happier with them. I will absolutely be using them for all of my construction needs going forward can’t say enough about how impressed I am with this company.