Acme ToolsReviews of acmetools.com

Called customer service to try and get a shipping date, purchase was through amazon,, so I wrote them a note the reply was soon. I tried to actually call them and their customer service rep was absolutely useless. Told me that Amazon was where I had to go. No help at all.

Buyer beware. For one, if you use PayPal, you know you are supposed to be able to review order once leaving your PayPal wallet, they force orders through instantly. They use confusing terms for promotions. They stated that could get 120.00 off for purchasing Milwaukee load out items but after purchase they only qualified add ons to the portable storage. I immediately contacted them and PayPal and asked not to ship yet they shipped it anyway. Now I have to wait to get it to return it for a refund. They only shipped addons and not the portable storage. They charged me for all items. The email was politically correct and polite but did not address issues. Okay, I think you get a good picture of what to look out for. Other than that they usually have fast shipping and good pricing.

I bought Milwaukee tool backpack from them. They decided not to send the product but still charge me for it. worst customer experience I had.

I wish there were negative stars. This has been the worst customer experience ever. Our company will never do business with them again and tell other to stay away! Never received my order of $800+ of tools. Acme Tools took my money and never delivered on the products. After multiple calls, they told me I would need to contact local authorities and call my bank and cancel charges. They use FedEx for delivery, and they tell me that one package was not delivered and the other was delivered to wrong address and that person who received it has called for package be picked-up. Acme Tools still states, " it is our policy not to get in volved and I should call authorities and my bank.". I told Acme that FedEx told me "To have Acme file a claim and I would get my package or should be reimbursed" Acme repeated the earlier statement and "this is our company policy and agreement with FedEx" have a good day. This is after 2weeks waiting on package and making multiple call, wasting hours of my day; NO DISCOUNT IS WORTH the problems.

THIS IS THE WORST COMPANY I HAVE EVER SEEN AND TALKED WITH I PLACED AN ORDER VIA PAY PAL VIA THEM IN PERSON OVER THE PHONE BUT NEVER GOT COMMUNICATION BACK REGARDING THEIR SECURITY NOT APPROVED OUR AMEX NOR MY CHECKING NOR MY CHASE ACCOUNT AND OUR FUNDS WERE THERE TO BE ACCEPTED NOR THEY TOLD US ABOUT THE DENIEL; THEIR EXCUSE TODAY WAS I AM SORRY BECAUSE WE LIVE IN LOS ANGELES AND THIS DELIVERY WAS GOING TO NORTHERN CA I FOUND OUT TODAY THAT THEY DENIED THIS CUSTOMER SERVICE ARE BIG TIME LYERS; BIG TIME UNPROFFESSIONAL AND RUDE I DO NOT RECOMMEND THEM

I ordered an Ego power head with edger attachment bundle that also included a string trimmer attachment. Although the trimmer was in my cart when I checked out, it didn't show up on the order invoice. They refused to send me the string trimmer attachment & pretended like they never had that bundle available on their website, even tho I sent them proof that showed people discussing that specific bundle on their specific website. They're either incompetent or dishonest (or both!). Don't trust them!!

I just purchased a Rikon 70-3040 Lathe from Acme Tools. Their price was almost $500 less than any other supplier I could find. I was nervous about doing business with them after reading the reviews. However, working with them was a wonderful, if at times confusing experience. They quoted a cost and expected delivery time. They met all of these promises. I was contacted right after the purchase by a representative (a real person) via text message offering any help I might have. The only issue I ran into was when I checked my order it said "back ordered." It seems that if the item purchases from Acme Tools is drop shipped from elsewhere, the system marks it as back ordered until shipped. A call to support quickly resolved this issue. Acme tools needs to fix this! All in all I would order from them again. Support was excellent and they met all of their commitments to me. It arrived on time and in excellent condition. Update: About 2 weeks after receiving my lathe, Acme dropped the price by $500. I contacted them and they refunded the $500 difference. Easy as a call to customer support.

I experienced the worse job interview by phone ever. The interviewer intentionally insulted me multiple times leaving me speechless. I seriously didn't know how to respond to the hiring manager's insults. I would never apply for a job with this company let alone buy from them.