Acme ToolsReviews of acmetools.com

I order a tool from Acme Tool. The tool never showed up. i have tried multiple times to call Customer Service No one answers. you are put on hold for hours. I spent $1,400.00 on my purchase. Looks like i’m out the money. Do not use Acme Tools.

I haven't received my order. I cant track it and it's over a.week past your EDD.

Acme Tools is going downhill fast! It used to be such a great company with incredible customer service. For a while now they send promo codes that don’t work, recently they had a VIP 15% off sale that was bogus, clearly a sad attempt to draw customers to their site. When I tried to use it, on the website under each tool it said 15%, when you add an item to your cart the discount became 12% and at checkout 9%. This has happened before and was the case with 4 friends. Like always when their fake promos don’t work I try to call but nobody answers in customer service. These are hour plus calls. I even tried sales and no luck. I emailed and didn’t get a response till the next week when the sale was over. I explained my situation with screen shot proof but the person said “It’s a moot point, the sale is over” and closed the case. Home Depot has the same prices which means you save on shipping. Clearly Acme has lost tons of customers and has to employ bogus sales events to attract people… if this stuff continues I’m gone.

My saw arrived several days late and the box was crushed all over. I refused the Federal Express delivery. I had already cancelled it several times the previous week due to it being so late, I had spoken with customer service numerous times by phone, email and texts to cancel but they still insisted I pay return shipping, It was my first time and last time using Acme Tools. Terrible customer service!!! Do not use this fly by night company!

I never used Acme Tools website before. I was really impressed. Easy to make an account, easy to check on the process of the order. Easy to check on tracking information, and I got my ordered item in good quick time. I'll be using them again.

Vorrei denunciare questa società perché oltre ad avermi sottratto 50 euro, tra costo del prodotto e spese di spedizione, mi ha più volte tramite mai detto che la spedizione del mio acquisto tramite internet era in viaggio. Sono ormai passati 6 mesi dal mio acquisto e nonostante le mie richieste dei codici di spedizione, loro mi hanno sempre detto che avrebbero spedito, l'oggetto da me acquistato, e che lo avrei ricevuto in massimo 30 giorni. La mia esperienza è stata molto deludente e spero che qualche poliziotto Americano legga la mia dichiarazione. Devono sparire i truffatori. I would like to report this company because in addition to having defrauded me of 50 euros, between the cost of the product and shipping costs, it has never told me several times that the shipment of my purchase via the internet was on its way. 6 months have now passed since my purchase and despite my requests for shipping codes, they always told me that they would ship the item I purchased and that I would receive it in a maximum of 30 days. My experience was very disappointing and I hope some American policemen read my statement. The scammers must disappear.

Steer clear, I ordered a tool a month ago. They happily took my money and allowed mt to wait a month before advising that the item wasn’t Available and would be available for another month. Poor business practice selling tools that aren’t available immediately… if an item isn’t available, don’t take Someone’s money! Amazon has the ability to sell you an item on the books, but don’t charge. Custom until the item ships….so much for a family owned business…. I won’t buy anything from them ever again…

This Company is trash. You can never get a hold of them. I have tried to cancel my 100.00 order. I try to log in to My acct. every single time I have to change my password, shows I gave a placed order. But yet no customer number no shipping no tracking. They do not answer e mails. STAY AWAY FROM THIS COMPANY! I have reached out to an attorney , this company will be giving me a full refund !