Disappointed
Contact class action lawyers about this company
Unfortunately this company never replied to my email when I contacted them to request a return, which they seem to do to others according to all the reviews I’m reading. Their website says returns are accepted if you contact them within 7 days of delivery, which I did, and it’s been over a week now and I have yet to hear back from them. I keep checking my inbox as well as my spam folder for good measure. I even tried emailing with a completely unrelated question to test if they would respond to that one, and surprise surprise, they DID respond to that email, meaning they willingly chose to ignore my return request. I see others are having the same issue, so I encourage everyone to start reaching out to class action lawyers about this, and open a claim with your bank to get your money back. Be sure to send screenshots of everything, including other reviews on here. Not only is what this company doing morally wrong, I truly believe we have grounds for a lawsuit so that they won’t keep scamming people out of their money like this. I contacted a few lawyers already but the more victims who contact lawyers, the better. EDIT: I still never got a response from Acmefun despite what they said in their response to this review. They are lying to customers and trying to hide it.
Response from AcmefunOct 14, 2024
Hi dear, We sincerely apologize for the inconvenience and frustration you’ve experienced. We want to assure you that we take return requests very seriously and are processing all related emails. We're sorry for any delays in our response and for not providing the level of service you deserve. Please reach out to our customer service team again at [email protected], and we will prioritize addressing your concerns. We truly appreciate your patience and hope to make things right.


