AcmefunReviews of acmefun.com

I returned all my dresses due to the wrong fit and late delivery, but I STILL haven't received my refund! Why are you not processing my refund? It's been over two months! Please get back to me ASAP

I purchased a catsuit from this company. Don’t get me wrong, it was beautiful and I really wanted it to fit. I followed the site suggestion to order smaller if in between sizes. It was WAY too small. I emailed the company in regards to returning and being refunded. I followed all of the instructions online for a refund, even though some of the photos they requested were uncomfortable. They asked me MULTIPLE times if I just wanted to exchange for a different size. They don’t seem to understand NO, I DO NOT WANT TO KEEP IT. They eventually gave me the return address and requested the order number on the outside of the package- fair. I shipped it back, gave them the date I sent it and the day the would receive it. I called the phone number they sent as well, with no answer everyday for a week. They finally asked me for the tracking number of the package. I no longer had the tracking number, considering ALL of their requests and my info to make sure they received it. If you return something to this company KEEP YOUR TRACKING NUMBER. I wish I had known to do so- even with all the info they would not reimburse me. Saying they get many packages a day and that I should understand their dilemma. Well… now I that I wasted $250 and no longer have the piece that I could have easily sold to someone else, I won’t be reimbursed. It took FAR TOO MANY emails to get to the point. Honestly, don’t waste your money.

Unfortunately this is my 3rd review with an update I have returned the items after much back and forth and I have still yet to receive my refund. The items were returned on 2/12/24 and I have been emailing since yesterday asking where my refund is. No one has replied to me. What an awful experience. In all my years as a consumer I have never experienced anything like this. The poor level of customer service is horrendous.

My order only shipped after I emailed Acmefun almost two weeks after I placed my order asking about its status. It seems as though Acmefun needed to be reminded that I had placed an order. Now I will not receive my purchase in time for my event.

Please do not purchase anything from this store Not only did my items take very long to come but when they arrived they where faulty there was a hole int he jump suit. The zip on the dress did not open and the jewellery was cheap and very poor quality almost like a kids dress up box jewellery and stones were missing. Then when u asked to return I was told the dress with the broken zip can only be exchanged and I could get a 10% refund on the jump suit and fix the damage myself and that I must try the jewellery on as I had not even opened the packet. Totally unacceptable and an absolute con. Please do. Not get caught like me and do not buy anything from the store

From the start of my purchase, the company reports a processing order time of 1-4 days Monday-Saturday. My order took 10 days minimal of processing time. I reached out to customer service 4 times with no response. The phone number will go to voicemail and never be answered. My items arrived late. I proceeded with the refund process at this point thankful my emails were finally answered after many unanswered. I clearly stated ample times that I wanted a refund. Instead of proceeding with the process 5 days ago, I have had to deal with multiple emails trying to offer discounts or asking why. I want a refund. There should be no back and forth but process moving forward. Even though I have provided dates and concrete evidence of them going against their protocol on their website with processing times and ship out times, they expect the customer to cover the cost of shipping a product back to them. With the heaviness of the items, I cannot wait to see how much more money I will be out. The shipping return location is a unit storage system? How is this a legal operation. I’ve seen an additional person report that getting the refund is taking forever despite it’s supposed to go through as soon as you provide a tracking number. They do not give you the return label. SCAM OF A WEBSITE. DO NOT ORDER.

This company is a scam, they don't accept returns.

I ordered an outfit for my daughter that should have fit according to the sizing guide. It didn’t, so I began the painful process of requesting a refund. Their customer service is abysmal, and forget about contacting them via the phone number they provide…it goes to a full voicemail. They will claim they never received your return despite you showing them that someone signed for it. Then, they’ll claim your refund is on its way and may take a while, but it never actually gets refunded. Avoid this business like the plague!!!