AC InfinityReviews of acinfinity.com

For the money n miss the warranty but 50 days from the 2 yr warranty. That will never get my Business again for the cost . N not even last 2yrs. That's why they up grade the newer light to 5 yrs. They are a dam joke n my eyes

This company tried to scam me out of my personal information. After purchasing a simple 50 dollar fan they started emailing me trying to get me to send them pictures of my credit card and my drivers license. What in the actual hell…

Not satisfied. They usually have excellent customer service. They frame on Evo 4 is slowly falling apart. I cap fall off the light and wires were exposed. So I asked for a replacement light because my light was still under warranty. They only sent my another cap. I'm also been a customer for years.

I had to rate this company a 1 based on their incredibly shallow, terrible customer service. They had a version of their grow tent series in the form of a kit with all of the accessories needed. The kit was listed as "sold out." Yet, all of the individual pieces for the kit were available to order. I really needed the items, so I went ahead and ordered. Less than 24 hours later the kit version was listed back in stock on their website. I paid more by piecing the items together and didn't get a handful of items that come with the kit, mostly a 6" oscilating fan. When I brought this matter to their attention and asked if they would honor the kit pricing and/ or send me the fan, they absolutely refused citing "economic conditions." All I wanted was the same price that everyone else was paying for the same items, but they can't afford to honor that for one guy because of economic conditions, but you can sell it to everyone else at that price? What a lie! I literally just spent $2000 getting a larger version of their tent and accessories, and this is how they treat me. The ridiculous excuses are what really upset me. They'll give everything from lights, tents, and their air conditioners to influencers on YouTube to get cheap marketing, but they won't do right by a customer who spent $2000. Nick and Alex at AC Infinity are terrible representatives for this company. I'll use my reward points to get your fan for free, and then I'll purchase from a US owned company going forward. I do not recommend any products from this company if it's in any way important to you that a company is loyal to you as you are to them.

This is a company ran like a kids business, they can hold your money and not ship your products till they get to it or just don’t care. This company held the items I bought on there ac infinity page and told me I had to provide who I am with driver license and the card I used on a e-mail. Then the small business won’t answer phone calls either. Very poor company with terrible customer experience. Do not buy from this company. I warned you!!

Well how can i be decent about this.. so i ordered my packages on the 22nd.. because of having sum credit with AC Infinity, i couldn't use the 420 discount codes? Ok i was fine because i was able to order myself a new fan ,and autopots.. well now its the 1st. Of may and i got an email saying my shipment was lost .. yes lost.. ive never been told that but ok.. so im aggravated because im a grower, i needed these products, also i think because of alm the crap ive had to wait on ,and for.. plus not getting to use the 420 discount during the 420 promotion thats false advertising, i tried ordering a controller with my new fan.. i couldn't because i was told over the phone a bunch of crap.. also wanted the 7gal frabric pots.. nope.. now my package is lost after waiting since the 22nd tracking it everyday.. im not happy and very unsatisfied with my personal experience..

sent my package to the wrong address. my said package has apparently been return after being shipped. no one has notified me and ive been stuck with a broken product, with no replacement. when i try to call customer service number, im left on hold until the automated system hangs up on me.

the support is catastrophic - yo do not even get a reply if you mention anything negativ like no working widgets for the flagship AI controller