AC InfinityReviews of acinfinity.com

This may work for a 1 by 1 tent but I bought one for my 4by4 and one for my 5by5 and the only difference I seen was a raise in temperature. Just another ac infinity botched idea.

I've had some good AC Infinity products & some real bad ones. Their basic fans & filters have worked well & the new tent design is a big improvement over the old one. But most of their products rarely live up to the hype. Recently, I pre-ordered & purchased a Spectron 3 camera from AC Infinity. When it arrived, the camera couldn't perform even close to the claims made by the company. To make matters worse the company decided to plaster their name & logo on every photo & video taken. That logo cannot be removed from your pictures. But, AC Infinity has altered the photos on their website. None of the website photos of their camera show their name & logo in the picture. That has been removed from their photos. Their marketing department can see how ugly that name & logo looks, so they removed it from the pictures on their website, but the consumer doesn't have that option. That's the old bait & switch trick used to deceive customers. Any company that thinks that's an acceptable practice, isn't a company anyone should trust. When people get deceived by companies like this, filing a complaint with the Attorney General in the State the business operates (AC Infinity is based in California) can often be quite helpful. It'll take a little time to resolve disputes, but I've found that action can be quite helpful in fixing problems the company won't address. I hope others don't have to deal with the same problems I have from getting conned by AC Infinity's marketing tactics.

Ordered a terraform 8 ac system from this company, waited several weeks for it to arrive. When it arrived the box and packaging was severely damaged and items missing from the box. I immediately called ac infinity who informed me that I would need to send the unit back to them for inspection before receiving a replacement or refund. The box is so destroyed that I can't even use it to send the ac back in forcing me to spend more money on packaging or keep a machine that is missing items and most likely damaged. This company was more concerned about me sending photos so they could file a claim with the shipper to get THEIR miney back from the shipper then about me their customer! Why would they not immediately ship a new machine out then I could use the box to return the damaged machine. All this after waiting weeks to recieve it. Horrible customer service in my opinion.

Their customer service is horrible. My packages were not delivered I'm out 200 dollars and what does the item actually cost them to make. Stupid people making stupid business decisions. I canceled a 2000 dollor order because they are too cheap to make good on something undelivered and I can't do anything about it Think twice before you order you may not get you package like me and still get stuck with the bill

Worse customer service ever company doesn’t care about its customers only cares about the money they can extract from them. Greed on full display. If you do have any issues don’t expect to be treated with anything but GREED.

Hassle free support is on the website, that statement is a joke! My issue is still not resolved and from the looks of things the item I returned is lost.

Absolutely horrible company! Their servers go down for 3 days, kills personally 2 of my grows and 100s of others. No public announcements, not even a we are sorry. Then when people complain or ask questions on their public media pages, they get deleted and the user is banned. Further more. Their customer service is a complete joke! When trying to ask questions about a setup suggestion they have given you, they just back track and tell you to buy the bigger model when they cant answer your question and on top of it all, wont even tell us the stats of the models! Below is a email back and forth.. AC: "I would like to inform you that the hydrone 5 is designed for the size you currently have. Now it’s capable of pulling moisture out to hit below 50% RH in principle, especially if you dial in the right settings and control it intelligently. I hope this helps and if you have any other questions don't hesitate to reach out." Me: ""right settings and control it intelligently" Can you be more specific? Once I have the hydrone 5 I will have a full AC Infinity system, including an AI+ controller. Week 6 of flower specific for example?" AC: "Based on your setup, I would recommend canceling the order for the Hydrone 5 as it may struggle to perform effectively in your environment. Instead, the Hydrone 7 would be a better fit since it offers more powerful moisture control. Please let me know if you would like to proceed with the cancellation." Nothing but product pushers that could care less about helping anyone. Sad to say but... Vivosun isn't looking half bad anymore.

⭐ 1 Star Review – AC Infinity Terraform 8 I purchased the AC Infinity Terraform 8 climate control system and unfortunately it has been a very frustrating experience. The unit freezes up and becomes completely unresponsive, and the buttons stop working. I sent AC Infinity multiple videos showing the issue happening on three separate occasions, clearly demonstrating that the system is malfunctioning. Instead of replacing the unit or offering a reasonable solution, their response was that I need to purchase a brand-new unit first and ship the defective one back so they can determine if it is actually defective. That policy makes absolutely no sense. As a customer, I already spent a significant amount of money on this system and provided clear video evidence of the problem. Requiring me to buy another unit just to prove the first one is defective is unreasonable and puts all the burden on the customer. For a company that markets itself as a premium grow equipment manufacturer, this level of support is extremely disappointing. The product may work when it works, but if you run into a problem, don’t expect an easy resolution. Based on my experience, I cannot recommend the Terraform system or their warranty process.