AC InfinityReviews of acinfinity.com

I have to admit didn't know much about the company but I glad i found them i order the t8 model with rear exhaust couldn't be happier.

Great customer service! My device was malfunctioning and Nathan helped me take advantage of my warranty and get a new device shipped to me fast!

I have been dealing with Ashley for more than 6 months and she has been patient and very responsive. Wish all customers support team were like her.

I have been using AC Infinity products for years and the one time I had an issue they resolved it no questions asked. This is what great customer service and product warranty looks like. I will continue using their products and encourage you to do the same.

I received a heating mat, Suncore A5, from AC Infinity and plugged it in to start my germination. Upon doing so, I heard a buzzing noise coming from the heat dial. I tried plugging it into different outlets and changing the dial settings. It continued to buzz. I contacted AC Infinity late in the evening, and within 24 hours, I did not just receive a reply, but a replacement order had already been put in place. Desire with AC Infinity immediately took care of the situation and also without hesitation said the dial should not be doing this. This interaction alone will have me being a continued customer for AC Infinity. A brand that stands for quality, and customer satisfaction. I am very happy with their customer service.

AC Infinity has the best customer service by far!

My recently purchased T5 was showing signs of performance issues last evening. This morning I reached out to both Gabriel and Ashley and they both went above and beyond to have a replacement device sent out within an hour. I'm not new to ACI, however, when I do have any problems, which is usually rare, I know I can always count on ACI staff to follow through with advise or assist in fixing the problem as fast as possible. I feel like I'm their only customer and it feels great. -A devoted ACI loyalist

I’m really pleased with AC Infinity’s support - not only was it easy to reach a live person, but they were knowledgeable with their product, ran me quickly through some troubleshooting, and sent a same day replacement while their IT team sorts out why my original unit isn’t working properly. Wish everyone had such friendly live support staff…