MM
Unethical customer service
This company’s customer service is extremely poor and unethical. When a legitimate issue was raised, they refused to take responsibility and instead tried to wear me down with delays, unreasonable demands, and repeated low “compensation” offers instead of a proper resolution. They insisted on costly international return shipping at the customer’s expense and treated this as an acceptable solution, even though it clearly makes resolution unrealistic. This approach appears designed to discourage customers from pursuing their rights. The communication was polite in tone but completely dismissive in substance. At no point did they attempt a fair or reasonable solution. Based on this experience, I strongly recommend avoiding this company



