acfwholesale.comReviews of acfwholesale.com

Run, run, run, this place is a SCAM! I purchased my Ashley Sectional with ottoman October 2, 2022, to date I have not gotten my living room set and NEVER am I even given a delivery date… Because in 5 months I managed to get ONE RESPONSE to my repeated messages. They have closed the calls, at one point they were not even answering their phones as is the case even today! ACF Wholesale has over 1500 complaints on BBB plus complaints on other sites…. They do not care they just court the next person to give a credit card or send a check!! DON”T DO IT. I don’t believe Honesty and integrity have meet ACF Wholesale!

did not receive our item, kept pushing the shipping date back by months. never contacted us or answered their phone, can not reach them for updates or refunds. I do not recommend them at all.

I am starting to think this is a scam. Cant get a hold of anyone. I did dispute the charges on my AMEX.

It’s a scam. The item doesn’t come, they don’t answer the phone during business hours and don’t answer emails. They have an F rating on BBB and thousands of complaints. I don’t know how they’re allowed to operate. I’ve reported them to the BBB, my credit card and the FTC *middle finger*

The site had really competitive prices so I placed an order. After placing the order I read all of the negative reviews and panicked. I immediately requested a cancellation and a refund. Within 24 hours I got an email confirming the cancellation and within 48 hours I received my refund. I was pleasantly surprised and almost regret cancelling the order. Either way, I felt it was worth noting that I did receive a refund without issue.

If I could give this 0 stars I would. I had ordered a dresser, that apparently was on backorder for a very long time. I only know this because I followed up with them every single month. If I had not asked, I would not get an update. After 6 months of still no indication of it being shipped, I cancelled my order. They did not process my refund and when I had reached out multiple times they stated that they could not refund my original card. My card is fine, it has had no other issues getting a refund. They said they were going to mail me a check and requested my mailing address. This check never came. I've dealt with some bad customer service but this is by far the worst experience I have ever had. It must be run by some pretty special people if it’s this hard for them to process simple requests. Do yourself a favor and shop somewhere else.

This company is a fraud and be shut down! I already did a review on BBB. They scam people out of their money, are not honest, and for some reason keep getting away from it. I am not one to take time out of my day to write a review unless it merits it. This company is not truthful on their website, does not indicate if anything is "back ordered" and this is when the game starts. You will receive an email shortly after purchasing an item. It will inform you the order is back order for roughly a month out. They will not notify you on any updates of this "make believe" extension of the item being back ordered. So if you are anything like me you will email them month after month asking for updates. Each response they will inform you that it's another month or more back ordered. You can not talk to a customer service rep over the phone, as the number is no longer in use. You have to play this email game, when you request for your order to be canceled & refunded they will tell you to call into customer services (the number that doesn't work) or email the sales team. Which is the same email address you already are corresponding to. I ordered my couch in Oct 2022, every month since they keep pushing this "make believe" back order date out another month or more. SAVE YOUR SELF THE HEADACHE and NO NOT order for them scamming company.

Never received product after 6 months. Have spent 4 months trying to get a refund no refund yet)