acfwholesale.comReviews of acfwholesale.com

Fraud! Scammers! Stole $2k from us! We ordered an Ashley bedroom furniture set from ACF Wholesale in February of 2022 and never received our furniture. We emailed them 15 times over one full year and our order kept getting pushed back for weeks at a time (no way to call or speak to live representative). They blamed Ashley, the manufacturer. We finally cancelled the order after 12 months and weeks later having to email them again, they said they could not process our refund on our original payment. Nothing has changed on our credit card and we use it daily. They said they would then mail our check, but it hasn't came either. I have sent 5 emails asking for an update and have not received a response from them period. I filled a claim with BBB and my bank, but there is nothing that can be done to get our $1,978 back!

If I could give a negative 5 stars I would! May 20, 2022 ordered Ashly dining set $896.50 card was charged the same day. Was told it was on backorder everytime I emailed. Found the set locally so I canceled the order in Oct 2022. They said the refund wouldn't process but they would mail a check....I've since emailed 17 times with the same boilerplate response they will let me know as soon as refund dept mails the check. I'm pissed beyond words. DONT BUY FROM ACF WHOLESALE MY CREDIT CARD COMPANY SAYS THEY WONT GO BACK MORE THAN 60 DAYS!!!

Experiencing the same as everyone else, I placed my couch order in August 2022 (didn't see any reviews with complaints such as the ones we're all experiencing at the time). I have contacted the fraud department of my credit card company as well as the AUTHORITIES and advise everyone else do the same.

I have been waiting for my refund for 7 months and now they are not returning my emails. No phone number on the website either. So frustrating! I would rate this company a ZERO if it would let me!

Spent $1800 on 17 February. Ill be reporting them. Please contact me with any info you may have at vlcc1702 at gmail.com

DO NOT EVER ORDER FROM HERE. I placed an order for over $1,155 on 6/12/22. It was for a 5 piece Ashley Furniture bedroom set. It was listed as in stock when I purchased it. After I submitted my order I then found out it would be delayed due to inventory levels. On 6/13 I was told it would be at least twelve weeks for it to be shipped. I emailed 7/21 to check in, and was told that it would be delayed until at least September. I emailed 9/22 for an update, I was told it wouldn't be until at least November. I emailed back on the same day asking "Are you able to confirm that we will receive the items? Also, what are my options to cancel this order?". I received this message that I could cancel and there would be no fee.I checked in again on 10/26. And was now told that it would be at least January until I would receive it. Check in 12/18, told not until February. Emailed 1/31, I was told it wouldn't be until April. 2/16 I emailed for a refund with no response. February 13th I emailed saying I called twice and the lines were closed, even though the hours were listed as open. I also sent in a website message. After this their number was no longer available online. They responded that day that they were processing the request. It would take 7-14 business days, and an additional 2-5 to settle with the bank. Mar 19th after 18 business days later and again 3/16 and 3/20, all with no response. On 3/20 I also reached out to Ashley F. and my bank. Some nice woman from AF reached out and spoke with ALLYSON at ACF, Allyson told her the check would be in the mail in 3 days. Same day ACF finally responded after weeks. Asking if I wanted a check mailed or sent to Paypal. I responded the same day requesting a check. AF even got my info so they can look into it. Today 4/4 I messaged AF, ACF and my bank again. AF is reaching out to Allyson again at ACF for an update. I am disgusted and irate with ACF and this order. They are nothing short of crooks and a nightmare to work with. BEWARE!

I ordered a chair from ACF Wholesale on January 16, 2023, then cancelled the order upon learning of their past history. I still have not received my refund as of April 3, 2023. I have reported them to My credit card company's fraud division.

This company is a whole lie! The man who answers the phone Joe or John continued to push out our date. Original purchase was 3/25/21. Yes, I waited because I figured I went through two pregnancies without this furniture I might as well just wait a few more months and it ended up being over wo years. I spent over $5,500. They charge shipping delivery and protection plan. This is a big loss for us. We have three small children. It is unbelievable people can be this horrible. They are HUGE SCAMMERS. If you purchased from them open a dispute with your bank ASAP.