AcemendReviews of acemend.com

Buyer Beware! I purchased two items from this company on Instagram. Apparently, they sell on Amazon and their website (by a different name) as well. One of the products I liked (though not wonderful quality) and the second just didn’t work out at all. They state they offer returns but do not tell you - that you have to pay for return shipping to Germany! They have a fulfillment center in the USA which they ship from— but will not allow returns to this facility. Which makes the cost to return nearly the same as the product itself. So unless you have no intentions of returning the product, do not buy it.

I responded to Acemend's 54% discount offer plus postage to France. Cost nearly $50, postage minimal. Cannot yet say that it works but will keep trying. I just feel ripped off as I see you can buy it on Amazon for $5.55! Amazon France for €17. Not happy at being conned. Lesson learned. Since i posted the above, Acemend have explained that the Amazon products must be fakes. Strange, since the selling source for the products on Amazon is listed as Acemend! There are other similar sellers on Amazon who could be selling fakes, but the ones that I am referring to are , according to Amazon, from Acemend.

I ordered this item from amazon as they are the distributor I am told, but it came with no instructions. So I returned it.

I wanted to cancel my order and I fought with this company for two months and still have not received a refund. Their customer service is nonexistent.

I have attempted to contact this company several times via email (as they require) to request a refund as I'm not happy with this product. To date I have not received any response! As they have no phone contact listed I will now go thru my credit card company to take care of this.

If I could give it a negative score I would. I ordered mine Aug 9th here it is Sept 13th, still no product. I've emailed 3 different times and haven't received one word. Avoid at all cost.

I bought a back and neck stretcher for my wife and after we received it we learnt that it was absolutely useless. So we decided to return it based on the company’s return policy. So I looked for the company’s customer service contact number and there was no contact number. There was an email address for the customer service and I emailed them and asked for their return address and I was told that I should return it to Germany and the following is the company’s email regarding their return address: Hey, Aman. Of course! I do suggest that you use a trackable service in order to protect your parcel from getting lost and the carrier of your choice will probably compensate you. It’s just a suggestion based on my experience. Anyway, the address is: Im Gewerbepark 5, 07646 Bollberg, Germany I spoke to my manager and he agreed to offer you a 35% partial refund - processed instantly, no wait - and still let you keep the item if you’d like. This would save us both from an unpleasant experience of your item being lost in transit or damaged - in which case it would not be refundable anymore. Only in the event that the package gets here in perfect condition, it would be refundable - and only the item cost (and not the shipping cost you paid to you) is refundable. If you prefer to return the item, however, please just let me know beforehand. Don’t send it before confirming with me as I need to register it in my system otherwise our warehouse team won’t be able to link it to your payment. If you prefer the 35%, same, please let me know. Thank you so much, Aman.😊 View more As you can see in the above email I have to return the item to Germany on my cost. This company is a scammer and fraudulent for the people to know. The following is the latest email from the company giving the reason for closing their phone lines: Hey, Aman. Our phone lines are currently closed due to the extremely large volume of sales we received after starting our new offer. Our customer support team is available on e-mail though, 7 days a week. Ashley, Customer service representative View more Please read this review and judge yourself.

I have ordered a pillow 12 days ago, having paid extra for fast shipping and I have not received it, nor have I had a reply from customer service.