John
Do you get what you pay for
Having ordered and paid for acemagic AX18 on 8th Nov 25, directly from acemagic, and NO updates by the 20th Nov 25, I decided to check on delivery. Of course this is one of those companies that you have to use the "shop(ify)" app to see anything about the order. WHY?? Even though item was ordered directly from their web-site!!! The "shop" app was of no help, as it stated "on the way" - what does that mean? I contacted "service" via email to ask when I could expect delivery. This morning I found a reply which does not fill me with confidence. "Dear Customer Hello First, please allow us to express our apologies. Your pre-order was originally scheduled to ship on November 20th, but due to logistical issues, the goods are stuck in transit, delaying our timely shipment. We are very sorry for this situation. the uncertainty of logistics is beyond our control. Please wait some days again. Once the goods arrive at our warehouse, we will prioritize shipping your order. Thank you. Best regards" Strange " it was due to ship on 20th Nov 25" the same date I question the status!! And shopify states "on the way". I purchased the "AX18" as MS have forced me to replace my existing "over specced" laptop to run Wondows 11. I wonder if they will respond to Trustpilot??