Candice O.
I have been using ace flare account for…
I have been using ace flare account for years I receive my paycheck and pay my bills using them. Well out of the blue I receive a text message that something may be wrong with my account and to call them. I called then to see what’s going on and they tell me the CLOSED my account I asked why the had no response all the said was a transaction. I kept asking her what transaction she could not tell me because the account was closed , which didn’t make since to me at all. I went on to ask her about the money I have in the account which was every single dime I have to my name because I use only my card I don’t prefer to carry cash she says they will mail a check to me I told her I needed to update my mailing address because I just moved she said she can’t update my address because the account is closed I said so you are telling me that you are going to knowingly mail a check to my old address ? She said she can’t change the address not to mention I have my paycheck going to that account she said it will be sent back to my job I’m so scared she’s lying about that . I’ve read other complaints about ace flare doing that to several other people and these people are not getting their money back. How and why are they doing this to people and getting away with it I need help getting my money back from them . I’m a single mother with 5 kids and I need my money I don’t even have gas in my car please someone tell me what to do .. Do not use Ace or Netspend these they are both together and they use Metabank I don’t want anyone else to go through this